Customer Support Coordinator - Overnight

Company: Rapid Response Monitoring
Location: Syracuse
Posted on: April 9, 2021

Job Description:

About us:
Rapid Response Monitoring is a national leader in electronic security monitoring and an Essential Business, designated by the Department of Homeland Security, dedicated to protecting life and property. Founded in Syracuse in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it's a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our heroes are there to help every day. Supported by teams of experts in their respective fields, our 600+ highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.
Customer Support Coordinator - Overnight
As a Customer Support Coordinator, you will be contributing to our mission of protecting life and property by playing a critical role in supporting our vast client base by updating and maintaining customer accounts. Our company will rely on you to ensure all account data is valid and up to date.
Responsibilities Include:

Receive inbound call inquiries from clients
Triage and field questions from clients
Input contract information in our database
Implement client account transfers and verify changes
Ensure all client account entries adhere to jurisdictional regulations
Provide team members with proofreading, scanning, mailing and other administrative support

Basic Qualifications:

High School Diploma
Organization skills and attention to detail, with an ability to stay focused on assigned tasks
Proficient computer, written, and verbal skills

Preferred Qualifications:

Associate's degree or accepted military equivalent

Schedule:
Availability to work with a rotating weekend day:

3rd shift (10:00 pm - 6:30 am or 11:00 pm - 7:30 am)

What awaits you at Rapid Response:

Annual salary increases and performance bonuses
Medical, Dental, Vision, PTO and 401k
Fun Company events and giveaways

Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email: disabilityaccommodations@rrms.com.For technical support or questions regarding the Recruiting process, please contact us by sending an email to jobs@rrms.com. We are a company that participates in e-verify. For more information, see https://www.e-verify.gov/about-e-verify/what-is-e-verify PI132768537

Keywords: Rapid Response Monitoring, Syracuse , Customer Support Coordinator - Overnight, Other , Syracuse, New York