Resident System Support Specialist (RS3)
Company: The Judge Group, Inc.
Location: Carthage
Posted on: February 22, 2021
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Job Description:
Location: Wilna, NY Description: Clearance Level Must Currently
Possess: SecretClearance Level Must Be Able to Obtain: SecretJob
Profile: Systems Technician
IV*****************************************************************************Upon
submittal of candidate, copies of any required certifications must
be included with resume. Candidates submitted without required
certification(s) will be
declined.*****************************************************************************Job
Description:Responsible for providing installation, maintenance and
troubleshooting support of information systems applications and
related peripheral hardware. Assesses user needs and is able to
solve a range of problems. Provides installation of new equipment
and performs equipment modifications or enhancements. Prepares and
maintains documentation for processes for policies and procedures
related to computer systems and operations.Provide technical
assistance, guidance, and training to Network Enterprise Center
(NEC) personnel to enable their becoming self-sufficient in
maintaining and operating a Cisco Unified Communications Manager
(CUCM) system and associated ancillary systems.Responsibilities:-
Survey, analyze, evaluate, and provide technical advice/trouble
resolution pertaining to the performance and functionality of the
VoIP system.- Assist with the system administration and maintenance
of the VoIP system. Maintain contracted levels of system
availability and performance, utilizing the Maintenance and
Administrative Positions (MAAPs) trouble resolution tools and GFE.-
Assist system administrator in the performance of the following
functions:- Detection and resolution of system failures/component
failures/errors.- Routine system hardware/software installation,
upgrading, updating, and replacement per the contract.-
Modification of fiber patch panels to support system requirements
and maintain system performance objectives.- Component and system
failures.- Maintain configuration management- Assist and advise
local site personnel in all warranty related actions- Prepare and
submit a Monthly Status Report (MSR)Skills:- Good interpersonal
skills to foster a collaborative work environment- Ability to
communicate complex technical information to site personnel to
reinforce skills taugh during formal training- Good written
communication skills to complete required reports, trouble tickets
and other deliverablesRequirements:- OEM certified on the Cisco
Unified Communications Manager (CUCM) (i.e. CCNA Collaboration)-
Must have and maintain at least one of the certifications
associated with DoD Approved 8570 Baseline Certifications for IAT
Level II:- CCNA Security- CompTIA Cybersecurity Analyst (CySA+ **)
(formerly CSA+)- GIAC Global Industrial Cyber Security Professional
(GICSP)- GIAC Security Essentials Certification (GSEC)- Security+
CE- Certified Network Defender (CND)- System Security Certified
Practitioner (SSCP)- Preferred candidate will also have experience
(and ability to obtain certification) in NetPlus TMS, T-Metrics ACD
and Forum Conferencing systems.- Possess a working knowledge of and
experience installing, managing, maintaining, and trouble-shooting
all components of the VoIP system- Understand and be able to assist
site personnel with Cyber Security requirements- Have a SECRET (or
higher) clearanceContact: This job and many more are available
through The Judge Group. Find us on the web at - provided by
Dice
Keywords: The Judge Group, Inc., Syracuse , Resident System Support Specialist (RS3), Other , Carthage, New York
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