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Technical Support Specialist (Overnight)

Company: Rapid Response Monitoring
Location: Syracuse
Posted on: January 12, 2021

Job Description:

About UsRapid Response Monitoring is a national leader in electronic security monitoring and an Essential Business, designated by the Department of Homeland Security, dedicated to protecting life and property. Founded in Syracuse in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it's a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our heroes are there to help every day. Supported by teams of experts in their respective fields, our 600+ highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.OverviewAs a Technical Support Specialist (Overnight) you will be a critical member of our Technical Services team, responsible for providing around-the-clock first level technical support directly to our dealers and field technicians in a fast paced environment. Technical Support Specialists play a vital and rewarding role in protecting our customers' lives and property, proving to be an integral part of the Rapid Response Monitoring Team.Hours: 11:00 pm 7:00 amResponsibilities* Process support requests and technical issue resolution primarily via the phone* Conduct first level troubleshooting and problem resolution* Monitor the Rapid Response network and applications proactively to ensure 24x7 availability* Provide end-user support on the use of Rapid Response applications* Communicate effectively with internal and external customers* Remain highly organized and detail oriented* Maintain a sense of urgency when completing tasksBasic Qualifications* 2 year degree or equivalent Military Service* 2+ years work experience in high-volume customer support role* Proficient computer skills (i.e. Word, Excel, Ticket Systems, Web Applications)* Ability to work overnight shift (11:00 pm-7:00 am) on full time basisPreferred Qualifications* Experience in the alarm industry including panel setup, configuration, and signal management* 1+ years' experience providing phone based technical support within a high volume, fast paced environment, accomplishing tasks independentlyEOE StatementRapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email: disabilityaccommodations@rrms.com.For technical support or questions regarding the Recruiting process, please contact by sending an e-mail jobs@rrms.com. We are a company that participates in e-verify. For more information, see https://www.e-verify.gov/about-e-verify/what-is-e-verifyPI127659456

Keywords: Rapid Response Monitoring, Syracuse , Technical Support Specialist (Overnight), Other , Syracuse, New York

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