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Operations Supervisor

Company: TCGplayer
Location: Syracuse
Posted on: January 9, 2021

Job Description:

Operations SupervisorWho We AreTCGplayer was founded by Chedy Hampson & Ray Moore as a digital media platform within the collectible hobby space. We have grown from our initial roots working inside Syracuse-based hobby stores selling comic books, sports cards, CD's, collectible cards, action figures, and tabletop games into an expansive eCommerce marketplace that connects a global community of millions of buyers with tens of thousands of retailers.We have been ranked amongst New York State's 50 best employers and Fortune.com's top 100 companies for women in the U.S. Our entire team prides itself on creating a culture that fosters camaraderie, embraces diversity, and exudes passion. We provide stock options to 100% of our 250 team members and project our team to grow to over 400 by the end of 2021.With our initial goal of building the most dynamic and compelling marketplace for collectible card games in the U.S accomplished, we are now set to bring our innovative technologies and customer focused approach to the entire $25B global collectible hobby market.TCGplayer Direct provides an enhanced customer experience and logistics solutions for our retail sellers by shipping thousands of orders every day. By handling the delivery, customer service and products that buyers purchase every day, Direct is a growth engine for buyers, sellers and the marketplace.Who You AreAs an Operations Supervisor within our Fulfillment Center you will be responsible for managing a functional area and a group of Team Leads. Your core responsibilities will include overseeing fulfillment processes, capacity planning, assessing resource requirements,and ensuring functional goals or objectives are achieved. Additionally, you will play a key role in driving organizational excellence through practices like organizational design, talent development and performance management.The Impact You Will Make Here

  • Lead and coach your teams through key operating processes
  • Establish goals and continuously assess the performance of your organization; ensure training, tools, and accountability exist to maximize success
  • Work with senior leaders to drive process improvement initiatives and change efforts
  • Maintain and report functional area metrics on a daily and monthly basis
  • Delegate tasks and manage the workflow within your functional area, and work to independently solve team challenges to ensure rapid and accurate order fulfillment
  • Drive the near-term and mid-term planning and schedule processes for your functional department in order to meet turnaround time requirements and to ensure proper coverage of all key functions within your area of responsibility
  • Manage change through transparent, proactive communication and consistent team engagement
  • Work with the Leadership Team to continuously evolve our organizational structure and to clearly define and communicate roles and responsibilities to our teamsWhat You Bring To The Team
    • Bachelor's degree in business or related discipline strongly preferred, or equivalent experience
    • 5+ years of experience managing medium to large hourly teams
    • Demonstrated ability to inspire individuals to action and build collaborative teams
    • Quantifiable evidence of delivering results
    • Ability to fearlessly and professionally advocate for the customer, your team and for the success of TCGplayer
    • Ability to problem-solve to identify problems and taking necessary steps to overcome them
    • Strong organizational skills and attention to detail
    • Strong written and oral communication skills as well as presentation skillsWhat We ProvideOur benefits program is one of the most flexible and progressive in the country. Plus, benefits start on day one, so you have everything you need to make a stress-free transition to life at TCGplayer.
      • Comprehensive medical insurance with a variety of plan options to suit your needs
      • Dental and vision insurance
      • Unlimited Paid Time Off (PTO)
      • 100% company paid Family Leave
      • 401k plan with 4% match
      • TCGplayer stock options for all employees
      • 100% company paid life insurance
      • Paid trips to work with remote teammatesTCGplayer Insights
        • TCGplayer Receives $10 Million Growth Equity Investment From Radian Capital
        • TCGplayer Reveals New Showcase and Pro Retail App at GAMA 2019
        • TCGplayer Certified Great Place to Work Fifth Year in a Row
        • Learn more about working at TCGplayerTCGplayer is an Equal Opportunity Employer and does not discriminate against any employee for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Keywords: TCGplayer, Syracuse , Operations Supervisor, Other , Syracuse, New York

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