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Client Care Specialist

Company: Rescue Mission Alliance
Location: Syracuse
Posted on: January 7, 2021

Job Description:

The Rescue Mission is seeking a Full Time Client Care Specialist to work 2:30p - 11p in our Emergency Shelter. The client care specialist maintains a safe and supportive environment for clients, utilizing the resources of the Rescue Mission to ensure a healthy and pleasant stay and provide an environment of positive change.

Additional Duties:

This position develops rapport with clients and provides support, encouragement, and motivation towards building and/or maintaining independence while maintaining appropriate professional employee-client boundaries at all times. Participates as a team player to provide the best possible care for every client who enters Rescue Mission facilities by completing rounds, monitoring facilities, facilitating drug and breathalyzer tests, giving out personal care items and bedding, enforcing guidelines as appropriate and referring clients to appropriate internal services; does so while treating clients with respect and dignity. Shares pertinent client information via documentation, participation in meetings, and on an individual basis as needed, maintaining confidentiality as appropriate

Requirements & Education:


  • High School Diploma or equivalent required

  • Associates degree in human services or related field or equivalent work experience preferred.

  • Experience working with homeless, addicted and/or mentally ill clients desired.

    Other skills needed to perform effectively include:

    • Sensitivity and compassion for the homeless population.

    • Excellent Communication skills.

    • Interviewing/assessment skills

    • Flexibility to change.

    • Strong interpersonal skills.

    • Manages time efficiently.

    • Crisis management skills.

    • Maintains a calm professional presence, even in times of being exposed to complex personalities, problems and needs of clients.

    • Computer literate

      Working at the Rescue Mission is a chance to have more than just a career. It is a chance to be part of a team that makes a difference every day. Our Mission and Values are practiced in our day-to-day actions throughout the organization. The Rescue Mission has been changing lives for more than 130 years with around the clock services providing help for today and hope for tomorrow.

      We are proud to offer a competitive salary and excellent benefits Medical, Dental, Vision, 401K, Flexible Spending Accounts, Paid Time off, Group and Voluntary Life, Short -Term Disability and more!

Keywords: Rescue Mission Alliance, Syracuse , Client Care Specialist, Other , Syracuse, New York

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