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Resident Aid

Company: Center for Community Alternatives
Location: Syracuse
Posted on: November 19, 2020

Job Description:

ALL APPLICANTS MUST SUBMIT COVER LETTER WITH RESUME. The Center for Community Alternatives (CCA) is a leader in the field of community- based alternatives to incarceration. CCA promotes re-integrative justice and a reduced reliance on incarceration through advocacy, services and public policy development in pursuit of civil and human rights. Job Summary: Under the general direction of the Project Director, with some latitude for independent action, the Resident Aide provides direct assistance, support and care to residents of Freedom Commons. Manage the day-to-day activities of operations at Freedom Commons. Support and assist residents and ensuring the safe and positive atmosphere of Freedom Commons. Serve as the liaison in the facility. Provide security and safety for all residents, staff, and guests. *This position requires day, evening, weekend, and holiday rotation shifts, as assigned. Essential Duties and Responsibilities Establishes and maintains rapport with each resident, treating each with respect and dignity while maintaining appropriate professional boundaries at all times. Maintains a safe and supportive environment for residents, utilizing the resources of Freedom Commons to provide an environment of positive change. Greets and monitors all residents and guests entering and leaving the building. Conducts regular rounds throughout the facility and surrounding areas. Monitors security cameras. Conducts regularly scheduled safety inspections of the facility including bedrooms/apartments, restrooms, common areas, and dining areas; maintains documentation of the safety checks; immediately addresses or reports any safety issues to supervisors. In the event of an emergency, contacts appropriate outside emergency response personnel (EMS, Police, Fire Department), appropriately documents the names of those contacted, the time of the contact, and the action taken in the staff communication logbook. Completes incident report and submits by deadline. Conducts monthly evacuation drills and documents such drills accordingly. Reports incidents, accidents and resident concerns or problems immediately via incident report and/or log book. Coordinates and ensures the overall cleanliness and good order of the facility. Gathers and maintains work order requests and submits them to maintenance. Performs light emergency maintenance duties. Conducts searches of client suspected of introducing contraband into the facility, according to established organizational policy and procedure; document findings and notifies supervisor(s). Provides support to the Freedom Commons Case Manager. Performs conflict resolution, crisis intervention services, and supportive counseling to residents as needed. In collaboration with the Case Manager, and in furtherance of a resident's Services Plan, may assist in connecting residents with accessing services provided by the Center for Community Alternatives, or other on-site/outside providers. Maintains strict confidentiality as appropriate and required. Assists with social group/recreational activities and other special events, as requested. Leads resident meetings and addresses resident concerns. Facilitates orientation and safety training for tenants of the building. Attends and participate in mandatory and trainings and meetings of Freedom Commons & general Center for Community Alternatives staff meetings. Completes all required forms, case notes, data collection in QuickBase and records activities necessary for effective case management and project accountability. Performs other duties as assigned by the Freedom Commons Project Director. Physical Activities Job duties generally require the physical activities described below, subject to any necessary reasonable accommodation due to disability. While performing the duties of this position, the Residential Aide must walk the floors of the facility, traveling up and down two staircases. In addition, the Residential Aide must be able to stand and bend for long periods of time. QUALIFICATIONS The Center for Community Alternatives actively seeks to employ individuals with diverse lived experience including, but not limited to recovery, justice involvement, housing instability, physical/mental disabilities and trauma. High school diploma/equivalent and at least 2 years applicable work experience is preferred. Comparable work and life experience will be considered. Solid computer skills preferred, including experience using a case management database. and Ability to use 2-way devices, is required (training provided). Background check required. Microsoft Office suite including Outlook. Certified CPR and First Aid a plus. Previous Security/ Fire EMS experience a plus. Bilingual - English/Spanish preferred. Specific Requirements: Must be able to multi-task successfully, utilize effective critical thinking and possess creative problem-solving skills. Ability to demonstrate sensitivity and compassion toward a vulnerable population. Flexible to change and demonstrates strong follow-up skills. Participates as a team player to provide the best possible care for every resident. Ability to maintain a calm professional presence always while handling daily stress from working with individuals with complex issues. Excellent interpersonal and communications skills. Must have an annual medical exam including PPD (purified protein derivative). CCA is an Equal Opportunity Employer. We seek talented, dedicated individuals who possess a strong commitment to CCA's mission, including those with relevant personal experience in terms of recovery and/or justice involvement. Employment Type: Part Time Years Experience: 1 - 3 years Bonus/Commission: No

Keywords: Center for Community Alternatives, Syracuse , Resident Aid, Other , Syracuse, New York

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