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Senior Information Technology Specialist

Company: Syracuse Technologies
Location: Syracuse
Posted on: November 10, 2019

Job Description:

Job SummaryWe are seeking an experienced Senior Level IT Technician to provide our clients on premise and cloud based systems, server, desktop and application support. We are seeking an experienced IT professional that can manage multiple projects and provide client-focused service. The Technician will work to ensure the development and implementation of cost-effective IT, Audio and Video systems and efficient computer operations to meet current and future needs of Syracuse Technologies and its clients.
Responsibilities and Duties--- Participate in the design, development, and maintenance of technology, systems, programs, and systems software to meet both the company and the client's needs.--- Design, develop and provide technical service offerings to support strategic initiatives.--- Interact with client services staff between product management, development, sales and support for technical solutions.--- Perform site surveys and needs analysis and develop requirements documentation that meet customer needs.--- Collaborate with project managers to develop project plans, status communications and management of technology projects.--- Provides technical assistance to staff members, as well as clients and their end users seeking software and hardware support.--- Perform regular system maintenance and fulfill service agreements for clients.--- Respond to support tickets including emergency support as well as on-call nights and weekends.--- Update tickets with reliable, detailed case notes, and communicate with supervisor to ensure client satisfaction.--- Provide weekly activity and status reports
Qualifications and Skills--- Minimum of 5 years providing technical support. Preferably providing support for multiple clients in an MSP environment.--- Demonstrated expertise in supporting customers with between 5 and 200 users in the cloud, on premise, and Hybrid Microsoft environments including Office 365, Azure, Exchange, Active Directory, and Virtualization using MS Hyper V.--- Experience supporting and migrating legacy Microsoft environments including Server 2008, 2012, and all SBS versions.--- Experience independently installing, upgrading, and maintaining computer networks including server/host hardware and software and network cabling.--- Experience independently evaluating and resolving on premise and cloud based computer, server, system, and user problems including compatibility conflicts, application operations, hardware malfunctions, and telecommunications problems.--- Experience independently evaluating and defining customer/system needs and recommending and implementing new IT solutions.

Keywords: Syracuse Technologies, Syracuse , Senior Information Technology Specialist, IT / Software / Systems , Syracuse, New York

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