System Analyst - Rochester NY
Company: Northland Controls
Location: Pittsford
Posted on: April 2, 2026
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Job Description:
Description Northland Controls is seeking a well-qualified
System Analyst, located in Rochester, NY. Secondary location
considerations for Reston, VA or Austin, TX. The System Analyst
will be responsible for delivering outstanding service desk support
to the assigned region, ensuring the smooth operation of physical
security systems and associated technology. This role acts as the
primary point of contact for service tickets and technical issues,
coordinating responses and managing ticket resolution in line with
Northland’s service standards. What type of candidate Northland is
looking for: We strive to find the right kind of people, who
respect the Northland way; they will emphasize taking on
challenges, working hard, learning fast, and maintaining embracing
accountability, all while having fun! Our culture and team are our
strongest assets. We want to employ happy people, who bring a
positive and energetic attitude to not only their work and the work
environment. What you will love about this job. You will be working
for an amazing company in a challenging environment that employs
the most exceptional type of people. Qualifications -
Self-motivated, with the ability to work independently and manage
multiple priorities. - Minimum of 5 years’ experience in a service
desk or support role within the security industry. - Experience
supporting regional access control and CCTV systems. - Strong
background in troubleshooting and supporting security technologies
including biometrics, key management, and alarm centers. -
Familiarity with Windows operating systems and Microsoft Office
Suite. - Basic understanding of IT networks, LAN/WAN, and
cloud-based systems is highly desirable. - Strong interpersonal and
communication skills with the ability to engage at all levels.
Essential Duties and Responsibilities - Manage and triage service
tickets from receipt through to resolution. - Coordinate service
queue management and ticket assignment. - Provide first-line
solutions where possible, escalating unresolved issues as required.
- Coordinate and support engineering visits and remote sign-off
processes. - Maintain and update as-built documentation and
technical configurations. - Manage spares stock and oversee ticket
invoice reconciliation. - Assist in the development and
documentation of processes and procedures. - Provide regular
statistical reporting and support ad hoc data requests. Skills -
Strong written and verbal communication skills. - Excellent
problem-solving and organizational abilities. - Ability to work
independently and collaboratively within a team environment. -
Proficiency in Microsoft Office Suite. Preferred Education &
Experience - Certifications in access control or CCTV systems
(e.g., Lenel OnGuard, Milestone) are preferred. - Experience as an
installer or service engineer is desirable. - Professional security
certifications (e.g., ASIS, CPP) are desirable but not required.
Travel Travel may be required for certifications and occasional
support visits. Work Authorization Must be authorized to work in
the US or applicable region. What Northland Does Northland is a
world-class global security integrator with offices in the United
States, United Kingdom, Singapore, China and India. We specialize
in design, build, integration, and management of high-end Lenel,
Software House, S2 global enterprise security systems which include
6 out of 10 of the largest hi-tech companies in Silicon Valley. We
are responsible for single card reader installations in some of the
most remote parts of the world, all the way through to the design,
deployment and management of large enterprise systems managing up
to 300 corporate offices in over 70 countries including datacenters
and multi-faceted security operations centers. With 250 highly
trained professionals, all program management, project management,
system design, system programming, testing and commissioning is
carried out by Northland Controls experts to ensure we deliver the
right solution, to the right standard, every time, anywhere in the
world. In addition, Northland is supported by a network of over 100
in-country local service partners (LSPs) across the world who
partner with Northland to deliver unparalleled world class services
to our enterprise customers. We are trusted to get the job done no
matter what. Through word-of-mouth our elite list of customers has
rewarded us with phenomenal growth from $1M to $70M in 10 years’.
To achieve this, we are always interested in the very best people
who share our core values and beliefs and will “do whatever it
takes” to enable our customers to realize their goals. We will take
on difficult challenges regardless of where they may lead us, and
we will always take the most honorable route to get there.
Northland Values Be Honorable Our People Take on Challenges Do
Whatever it Takes Have Fun Northland Controls is an equal
employment opportunity employer, discrimination is prohibited.
Keywords: Northland Controls, Syracuse , System Analyst - Rochester NY, IT / Software / Systems , Pittsford, New York
