Field Service Technician
Company: Schneider Packaging Equipment
Location: Syracuse
Posted on: September 25, 2024
Job Description:
Description:Objectives of this Role
- Provide professional equipment installation, maintenance,
troubleshooting and customer support services for a complete range
of Schneider products.
- Demonstrate excellent technical, customer service and
communication skills on the job.
- Train customer employees on fundamental operation and
maintenance procedures for Schneider equipment.
- Meet Schneider's quality standards while maintaining working
knowledge of relevant technologies and best practices.Duties and
Responsibilities
- Perform installation, start up and debug of Schneider equipment
at customer locations.
- Provide service maintenance, troubleshooting, and training
following established company procedures.
- Greater than 75% travel required.
- Serve as the liaison between the customer and company. Ensure
the customer receives the final, up-to-date machine documentation
(manuals, electrical drawings, etc.).
- Manage the assigned project ensuring schedules and objectives
are met. Ensure customer satisfaction by obtaining written site
acceptance on work performed.
- Demonstrate profound knowledge of the theory of operation,
maintenance and troubleshooting of all equipment, operator
interfaces, applied technologies and sub-components applied in the
manufacture of Schneider equipment.
- Utilize Dynamics 365 Field Service Module to complete daily
time entries. Provide trip report entries detailing service trip
progression and results.
- Manage trip expenses utilizing SAP Concur platform.
- Provide in-house technical and phone support when
requested.
- Use a wide variety of resources (hand tools, computers, and
software) to perform routine and non-routine maintenance,
troubleshooting and reports.
- Support back office ensuring all daily/weekly documentation is
completed, accurate and submitted in a timely manner.
- Perform other duties as assigned by
management.Requirements:Skills and Qualifications
- Associates degree in applied technology or completed
mechanical/electrical apprenticeship or equivalent experience.
- Short-term training in programmable controllers is
desired.
- 3+ years of experience in a field service capacity or as a
plant maintenance technician.
- Strong electrical, mechanical, and programming background. This
includes robotics and PLC ladder logic. FANUC robotics experience
preferred.
- Demonstrated proficiency in MS Office applications.
- Excellent communication and organizational skills, with
attention to detail.
- Strong sense of personal accountability regarding meeting
deadlines.Physical/Mental Standards
- Ability to operate computer, telephone, hand tools and shop
equipment.
- Ability to work independently.
- Electrical/mechanical/programming skills.
- Manual dexterity sufficient for constant use of a keyboard,
mouse, hand tools and telephone.
- Speech and hearing sufficient for regular communications.
- Vision sufficient for use of a computer monitor and transaction
documents.
- Ability to perform climbing, stooping, crouching, walking,
grasping, talking, hearing and repetitive motions.
- Executing up to 50 pounds of force occasionally, and/or up to
20 pounds of force frequently, and or 10 pounds of force constantly
to lift, carry, push, pull or otherwise move objects.
- Close mental and visual requirements needed to perform work
dealing primarily with machine building, electrical, mechanical,
robotic, blueprint reading - mechanical and wiring, and customer
service.
- Ability to plan, schedule, train, check and evaluate work.
- Ability to troubleshoot immediately and independently as
machine problems come up at customer site (electrical/
programs/machine).
- Valid driver's license and acceptable motor vehicle record.Work
EnvironmentWhile performing the responsibilities of the job, these
work environment characteristics are representative of the
environment the job holder will encounter. Reasonable
accommodations may be made to enable people with disabilities to
perform the essential functions of the job.While performing the
duties of this job, the employee is occasionally exposed to moving
mechanical parts and vehicles. The noise level in the work
environment is usually quiet to moderate. The passage of employees
through the work area is average and normal.
ConclusionAll employees are responsible for product quality and are
required to understand and follow quality system procedures. All
employees have the responsibility, organizational freedom, and
authority to initiate action to prevent the occurrence of any
non-conformities relating to product, process, and quality
system.This job description is intended to convey information
essential to understanding the scope of the job and the general
nature and level of work performed by job holders within this job.
But this job description is not intended to be an exhaustive list
of qualifications, skills, efforts, duties, responsibilities or
working conditions associated with the position.
About SchneiderAt Schneider Packaging Equipment Company, Inc.
(Schneider), we believe innovation starts with the consumer. This
approach has propelled our success in developing real-world
solutions that impact people's daily lives. With 50 years of
industry problem-solving in end-of-line automation, Schneider is a
leading manufacturer of case packing and robotic palletizing
solutions. Headquartered in Upstate New York, we design
state-of-the-art machinery for customers in industries such as:
food and beverage, dairy, pharmaceutical, personal care, plastics,
and paper. To date, we have installed, and continue to support,
over 3,500 world-class machines in some of the biggest
manufacturing operations in the world. Driving solutions to address
our customers' specific issues pushes us to constantly innovate our
machines, software, ancillary services and our company culture.
SCH22
Compensation details: 25-50 Hourly Wage
PI7c7dce42245a-37248-30281405
Keywords: Schneider Packaging Equipment, Syracuse , Field Service Technician, IT / Software / Systems , Syracuse, New York
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