Veterans Preferred - BXTRJP00023919 - USA - Technical Analyst/Other I
Posted on: September 15, 2023
Military Veterans are Encouraged to Apply. -Akkodis is looking to
hire a Technical Analyst that is able to go onsite in Skaneateles,
NY. Must be willing to work a contract position.pay rate is
$20-$25/HourThis position supports the Companies customers who
operate one of the many medical devices it manufactures. This is a
Tier I call center position working queue calls. This is not a
typical help desk position; this team does not troubleshoot PC
problems or standard desktop software applications. This position
requires personnel to troubleshoot medical equipment deployed in
hospitals, clinics, doctors offices, pharmacies, and other sales
channels. Agents primarily handle two types of issues; 1) problems
with the medical device itself (hardware), 2) problems with the
medical device transferring diagnostic and/or vital sign data to
the clients network. (software/connectivity).
Responsibilities include the following:
1. Take ownership of customer and partner issues through resolution
by providing technical support to our customers and partners via
phone, email and other support channels as required.
2. Research, diagnose, troubleshoot, and identify solutions to
resolve customer and partner issues related to application use and
3. Assist field service technicians with remote troubleshooting
activities (hardware and software).
4. Provide prompt and accurate feedback of issue status to
customers and partners.
5. Effectively and professionally communicate complex technical
issues to a broad range of customers, partners, and departments
internal and external to the organization.
6. Periodically assume after hours/weekend on-call rotation; work
extended hours on occasion to resolve critical break/fix issues for
top tier customers.
7. Accurately and professionally document all communication with
customers and partners within the call and quality system according
to regulatory requirements.
8. Proactively collaborate with peers to assist in resolving
customer and partner issues.
9. Escalate customer issues to Tier II/III teams as needed. Provide
detail description of the problem along with troubleshooting steps
that have been performed and all outcomes resulting from
10. Place orders for parts as related to service repair and
troubleshooting for customers and field service.
Requires excellent interpersonal and relationship skills,
innovative approach to problem-solving. A commitment to quality and
customer service is required. Prior call center experience
preferred, BMET experience highly desired. Associates degree in
electronics or computer technology is preferred; equivalent
experience is acceptable combined with technical certifications.
Requires 3 to 5 years of experience in network system support, call
center associate or acute care experience with a technical
Pay Details: $20.00 to $25.00 PER HOUR
Benefit offerings available for our associates include medical,
dental, vision, life insurance, short-term disability, additional
voluntary benefits, EAP program, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose
the type of coverage that meets their individual needs. In
addition, our associates may be eligible for paid leave including
Paid Sick Leave or any other paid leave required by Federal, State,
or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains
how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and
conviction records subject to federal contractor requirements
and/or security clearance requirements.
Keywords: MODIS, Syracuse , Veterans Preferred - BXTRJP00023919 - USA - Technical Analyst/Other I, IT / Software / Systems , Skaneateles, New York
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