Veterans Preferred - PC Support Technician

Company: MODIS
Location: Syracuse
Posted on: March 19, 2023

Job Description:

Military Veterans are Encouraged to Apply. -Akkodis is seeking a PC Support Technician for a contract-to-hire position with a client located in Syracuse, NY.
Pay/Salary Range: $20/hr.

Job Summary:

Provide user-focused support and resolution for incidents and requests reported to the Information Technology (IT) Service Desk via telephone, email and chat. Provide initial assessment, triage, research, and resolution of incidents and requests regarding the use of Windows and Mac computers, software applications, telephones and voice mail, and other technology-based systems, services and devices, from our central service desk. Collect information through a customer conversation, support tools, and additional service resources as needed.

Responsibilities:

1. Provide front-line, user-focused support for incidents and requests reported to the IT Service Desk. Perform initial assessment, triage, research, and resolution of incidents and requests. Log all incidents and requests, document resolutions and update self-help and staff knowledge bases.

2. Develop and understanding of the computing environment, including specific knowledge of Mac and Windows computers, various peripherals, mobile devices, software applications and telecommunications.

3. Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling clients with a client-focused professional attitude. Ensure the end-to-end customer experience and provide a single point-of-contact for the client.

4. Develop and demonstrate a multicultural awareness and contribute to cultivating an inclusive, diverse, and respectful community. Demonstrate civil inclusive behavior. Promote a flexible, collaborative and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.

5. Adhere to and support IT standards, policies, and procedures.

Qualifications:

Experience in a computer/user support environment and/or some combination of information technology education and experience; demonstrated technical troubleshooting ability, strong organizational, interpersonal, and communication skills and the ability to effectively work and interact respectfully within a diverse and inclusive environment; good working knowledge of various Macintosh and Windows software packages and hardware systems, excellent customer service and interpersonal skills with the ability to work with the campus community in a tactful, patient, and courteous manner, demonstrated ability to work with colleagues and provide attention to detail are required.

If you are interested in this PC Support Technician job in Syracuse, NY then please click APPLY NOW. For other opportunities available at Akkodis go to .
Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records.



Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records

Keywords: MODIS, Syracuse , Veterans Preferred - PC Support Technician, IT / Software / Systems , Syracuse, New York