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Senior Software Engineer

Location: Brewerton
Posted on: November 26, 2022

Job Description:

About us Join National Grid's digital transformation! We are digital creators, continuous learners and daring innovators. We leverage digital innovative ways to create products and catalyze the transformation of National Grid's business units into more agile and digitally native organizations in our shared purpose of bringing energy to life. Come and join us in this incredible journey, We need you! We want to find a highly motivated individual keen to join a dynamic and fast-paced organization going through crucial transformation. If you yearn to be innovative and contribute new ideas and play a critical part in the IT customer organization, we want to hear from you! This role is primarily located in our offices in Waltham, MA. It can also be located in Syracuse, NY, and in Brooklyn, NY. What you'll do As a Software Engineer, you'll be responsible for being an important player in the Solutions development team to support and enhance core voice and telephony technologies used by National Grid's contact centers. Key responsibilities include:

  • Provide technical direction for the design, development, and systems integration from definition phase through implementation
  • Build and manage delivery of outsourced professional services, with proven success in scaling customer experience solutions
  • Transform solutions into deliverables in the Contact Center space to include: Contact Center Operations, Workforce Management (WFM), Content and Knowledge Management (KM), Quality Assurance (QA)
  • Ensure system, technical and product architectures are aligned with business objectives
  • Recommend Options Analysis & Solution including technology and deployment options & Interface needs
  • Communicate effectively with vendors and internal stakeholders to identify needs and evaluate alternative technical solutions What you'll need
    • Educated to degree level in Computer Science or related discipline or an equivalent combination of education, training, and experience
    • 5 - 10+ years of experience developing and supporting contact center solutions
    • Knowledge of various hosting environments and platforms (Cloud, Azure, IaaS/PaaS, AWS)
    • Knowledge of integration techniques
    • Expertise/Experience with the application and infrastructure ecosystem in terms of Products and technologies for contact centers
    • Ability to come up with estimates, dependencies/assumptions in solutioning It would be awesome if you had
      • Google Dialogflow experience
      • AI Chatbot and Chat exposure
      • Knowledge in the following areas: Mulesoft, Azure, MQ, .NET
      • Functional knowledge of contact center process, call flows and IVR application
      • VMware Virtual Desktop exposure
      • Understanding of basic networking concepts in a LAN/WAN environment
      • Experience in working in the Utility (Gas/Electric) industry What you'll get
        • Consistent growth potential through company leadership programs
        • Competitive compensation package including robust benefits with a yearly bonus
        • Numerous wellness programs
        • A multitude of company-endorsed community programs to participate in More Information You believe you are the right fit for this exciting role? You want to learn more about the position and National Grid's ambitious Digital Transformation? Then let's chat!Apply directly or reach out to me at . We encourage candidates to submit their applications as early as possible. National Grid's recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process. At National Grid, we keep the lights on and homes warm. But it's so much more than that. We keep people connected and society moving. This is no easy feat, and it takes all of us. But National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don't plan on leaving any of our customers in the dark. But we aren't looking for external recognition - we already what we do is vital. We're building a clean, fair and affordable energy future. Salary $77,000 - $109,000 a year Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company's testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions. This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Keywords: NATIONAL GRID CO USA (NE POWER), Syracuse , Senior Software Engineer, IT / Software / Systems , Brewerton, New York

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