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Residential Technical Support

Company: Butler America Aerospace
Location: East Syracuse
Posted on: September 25, 2022

Job Description:

Residential Technical Support Location: East Syracuse, NY (46231) Job ID: #64704 Please send all resumes to Christy Wilson at cwilson@butler.com GENERAL RESPONSIBILITIES: This technical support position backs up our customer service organization answering distributions questions concerning our residential and commercial equipment products. The incumbent will review cases and provide answers to questions and needs of the customers. SPECIFIC RESPONSIBILITIES:Work in our customer relationship management tool to answer customer cases related parts within 24 hours with professional technical responses.Utilize the parts catalog system, the design engineering bill of materials system which includes purchased part specifications and our internal database to resolve customer requests. KEY QUALIFICATIONS: " Understanding of mechanical systems, preferably Residential and Commercial HVAC products " Competency in Word and Excel skills " Ability to read and interpret drawings, technical bulletins, and service instructions. " Strong verbal and written communication " Ability to demonstrate strong teamwork skills " Excellent problem solving and analytical skills " Highly organized with strong attention to detail, while able to manage multiple priorities " Superior follow up and follow through skills EDUCATION AND EXPERIENCE: " AA/AS degree in a relevant design discipline with 5 to10+ years of experience. " 10 plus years of field related experience in HVAC/Refrigeration Work is mostly on site but consideration will be made for off site work maximum 2 days per week after training and based on performance. Benefits provided: 6 paid holidays, 401K, medical, dental, and vision, sick time as applicable to state law Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity for the benefit of our employees, our customers, and the communities where we are located. Employment with Butler America Aerospace, LLC. is governed on the basis of qualifications and competence without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.

Keywords: Butler America Aerospace, Syracuse , Residential Technical Support, IT / Software / Systems , East Syracuse, New York

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