Client Technology Solutions Architect - (Hybrid Schedule)
Company: Reed Smith LLP
Posted on: June 24, 2022
US Job Description
Reed Smith is a global relationship law firm with more than 1,700
lawyers in 30 offices throughout the United States, Europe, Asia
and the Middle East.
Founded in 1877, the firm represents leading international
businesses, from Fortune 100 corporations to mid-market and
emerging enterprises. Its lawyers provide litigation and other
dispute resolution services in multi-jurisdictional and other
high-stakes matters; deliver regulatory counsel; and execute the
full range of strategic domestic and cross-border transactions.
Reed Smith is a preeminent advisor to industries including
financial services, life sciences, health care, advertising,
entertainment and media, shipping and transport, energy and natural
resources, real estate, manufacturing, technology, and education.
For more information, visit reedsmith.com.
The primary responsibility of the Client Technology Solutions (CTS)
Architect is to drive CTS adoption through intelligent consulting
and brand tool demonstrations across litigation, regulatory and
transactional law projects/opportunities. Subject Matter Expert
(SME) in e-Discovery, contract lifecycle management and
investigations to drive client success. Experience in applying
artificial intelligence techniques on legal and business projects.
The Solutions Architect will become an expert in all proprietary
and licensed software under the CTS brand umbrella. Proven ability
to present technology and solutions demonstration to high-end
buyers. Will serve as first layer of escalation support for CTS
analysts to advise attorneys and legal professionals in using
technology and legal project management techniques to drive
efficiency and deliver the highest quality client service.
Successful candidates will possess excellent communication skills,
utilize legal project management methodologies and implement cost
effective innovative solutions for clients. Fostering client
success relationships with lawyers and business clients is
Additionally, access to our U.S. offices will be limited to
personnel who are fully vaccinated from COVID-19. If you believe
that you require an accommodation to this policy because of a
medical, religious or other reason, please let us know at the time
of your interview so that a reasonable accommodation can be
Provide technical sales support throughout the sales cycle to drive
opportunities and revenue which includes customizing presentations
on products and solutions
Consult with firm lawyers and clients on developing innovative
solutions and tailored technology workflows, while managing
customer budget and expectations throughout the litigation and
Explain product capabilities, limitations, and implementation
requirements and describe technical tradeoffs and implementation
alternatives while balancing revenue opportunities.
Actively participate in sales calls involving complex technical
requirements or multiple hardware platforms serving as the lead
technical resource in the sales cycle.
Provide demonstrations and presentations for industry Seminars and
Collect business and technical information from clients regarding
requirements, mapping those to the CTS solution proposal.
Drive overall client satisfaction through effective coordination
and communication of client deliverables.
Stay current and advise on cutting edge artificial intelligence
(AI) and technology assisted review (TAR) solutions for Litigation
and Transactional matter application.
Provide training in classroom settings, with legal teams and
one-on-one, in the use of litigation and transactional technology
Charge all billable time to appropriate client matters. A minimum
of 1500 billable hours are required per year.
Provide feedback and assistance in preparing annual performance
appraisals for the Client Technology Solutions Analysts.
Lead a project team on an as needed basis, which may include: a
Client Technology Solutions Analyst, a Database Analyst or a
Run project design meetings for legal teams consisting of
attorneys, paralegals, clients and vendors. Advise legal teams on
workflow, process database design, data collection and review
Prepare required project documentation to include database design
specifications, processing and delivery specifications and
Oversee, coordinate and track project progress and workflow.
Define and manage custom solutions for specialized project
Proactively apply quality project management techniques to ensure
Enterprise software sales support experience.
Strong knowledge of software and technology in the legal IT sector,
ideally in e-discovery and contract technology.
General understanding of database models, client-server
architecture, and SQL Server.
Experience working in enterprise-type software sales or consulting
Project management experience involving software
Exemplary communications skills, both verbal and written.
Ability to operate independently with a high degree of energy,
enthusiasm and flexibility.
Condition of Employment:
All personnel designated as office-based, hybrid or flexible under
the Firm's Flexible Work Policy are required as a condition of
their employment to have had the initial series of COVID-19
vaccinations, meaning either two doses of Pfizer or Moderna or one
dose of Johnson & Johnson. This policy applies to all U.S. partners
and employees, regardless of full-time, part-time, temporary,
exempt, non-exempt, or any other status or classification.
If you believe that you require an accommodation or exemption to
this policy because of a medical, religious or other reason, please
discuss with the recruiter so that a reasonable accommodation can
Education: College degree in relevant field of study or
system-related technical certification required.
Experience: Five plus years of experience managing complex,
technically demanding projects, either for a law firm or for a
professional services company. Experience, from an administrative
perspective, with one or more of the following applications:
Relativity, Heretik, Brainspace, NexLP, Kira, eBrevia, Equivio,
Microsoft SQL, SharePoint, Access, Adobe Acrobat.
Skills: Strong oral and written communications skills, excellent
teamwork and mentoring abilities. Ability to work effectively with
others under short deadlines in high-pressure situations. Ability
to exercise independent judgment within broad parameters as
determined by the attorneys managing the cases. Ability to
coordinate resources to meet competing demands. Ability to interact
with vendors. Ability to act and work independently, is able to
handle interruptions, and manage multiple tasks and deadlines.
Ability to understand and follow specific and detailed
instructions. Must display a professional manner with attorneys,
paralegals and other staff members. Must be prompt and maintain
good attendance. Must be able to work with minimal supervision.
Supervisory Responsibilities: None
Equipment To Be Used: Personal computer and other office equipment
such as telephone, calculator, fax, machine, copier, scanner,
Typical Physical Demands: Manual dexterity sufficient to operate
standard office equipment.
Typical Mental Demands: Able to work effectively in a fast paced
environment. Make judgment decisions and adapt to changing work
situations. Grasp and apply new ideas. Communicate with various
personalities at all levels.
Working Conditions: Works in typical office setting on a hybrid
schedule (40% of the time). Occasionally called upon to work hours
in excess of your normal daily schedule.
Reed Smith offers a challenging work environment, business casual
dress code and a total compensation package that includes a
competitive salary, flexible benefits program, tuition assistance,
and generous 401 (k) plan.
Reed Smith is an Equal Opportunity Employer. Reed Smith's success
depends heavily on the effective utilization of qualified people,
regardless of their race, ancestry, religion, color, sex, age,
national origin, sexual orientation, gender identity and/or
expression, disability, veteran's status, or any characteristic
protected by law. As a firm, we adhere to and promote equal
employment opportunity for all.
Reed Smith provides reasonable accommodations for persons with
disabilities, including in the application and interview
Qualified candidates only. No search firms.
Keywords: Reed Smith LLP, Syracuse , Client Technology Solutions Architect - (Hybrid Schedule), IT / Software / Systems , Lawrenceville, New York
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