Systems Administrator II- Internal

Company: ICS
Location: Syracuse
Posted on: May 16, 2022

Job Description:

Description:
About ICSICS is a leading provider of outsourced IT services, cybersecurity, communications, and distributed workforce solutions throughout the U.S. As a customer-focused company, ICS integrates the industry's best technologies and practices for each customer's specific needs. We also serve as an extension of our customers' IT departments, enabling them to innovate and grow their business while helping protect them from the risk of cybersecurity threats. Employing a team of high-level engineers, we have built a loyal customer base across the region. Headquartered in Binghamton, New York, ICS employs over 140 people throughout its five office locations including New York and Massachusetts. As the company continues to expand its footprint, we are constantly looking for talented individuals to support our growth.We're passionate about creating a great place to work for our employees. ICS is committed to the development and advancement of all employees. We are a highly collaborative organization, and there are many opportunities to learn from your colleagues and advance your career. Work life balance is important to us. ICS is committed to working with each employee individually to find a schedule that allows them to fulfill their responsibilities both inside and outside of work.Position OverviewAn Internal Services Engineer's primary objective is to support and maintain the Infrastructure, Applications, and Services that are needed to keep the organization functional. These will include but are not limited to supporting and maintaining the RMM (Remote Monitoring & Management), PSA, and other Servers and Applications. In addition to maintaining server uptime and functionality, the Engineer is also responsible for resolving and managing internal (no customer-facing) service tickets and supporting ICS end-users. This position reports to Chief Information Officer (CIO) and will work out of the Endicott Office location.

Requirements:
Primary ResponsibilitiesEnsure functionality of key business systems, whether they are hosted in Azure, on-prem or remote SaaS (Software as a Service) providers.Document internal systems and processes.Work with Team to identify security risks and implement solutions to remediate exposures.Work with Team to research and make recommendations on tools efficiencies to better support the business, including a focus on automation and scripting.Provide Help Desk services to ICS employees and resolve support tickets.Manage user accounts for key services and applications, following processes for user creation and termination.Deploy, manage, and track hardware for end users.Deploy, manage, and support the deployment of applications for users.Help to define, document, and implement best practices for solutions/products, as well as suggestions for standardization of deployment.Collaborate with team members to ensure cross training and prevent a silo of knowledge/skillset.Achieve necessary certifications for products to demonstrate proficiencyDemonstrate high levels of communication of ticket status to ensure end user satisfactionDuring an Acquisition, this position may be required to work directly with the Integration Management Office (IMO) Team to perform key infrastructure related tasks, including but not limited to:Migration, testing and eventual merger of ConnectWise Manage dataMigration of O365 data, including emails, distribution groups, OneDrive and SharePoint dataDeployment and migration of Microsoft Teams, Auvik, IT Glue, Phones, Infrastructure and other Line of Business applications.Desired Skills & Experience5+ years of industry experience with an existing Managed Service Provider or related technical position.Demonstrates experience and knowledge of standard industry solutions. (Ex: Azure, Microsoft 365, Networking, Security, ConnectWise, Datto)Demonstrates experience and knowledge of industry software and/or technology. (Ex: Windows Servers, Active Directory, etc.)Experience in maintaining policies, processes, procedures, and standards.Able to create effective documentationDemonstrate ability to build working relationships with a wide range of operational teamsProficiency with scripting languages such as PowerShell or PythonBenefitsMedical/Dental/Vision Insurance401k with matchGenerous paid leave policies.Life Insurance and Short-Term Disability coveragePerformance based incentiveCareer advancement opportunities.If you meet the above qualifications and a desire to work with an industry leader in IT Solutions and are the team player that we are looking for, consider joining our team.PI177614092

Keywords: ICS, Syracuse , Systems Administrator II- Internal, IT / Software / Systems , Syracuse, New York