Remote Systems Administrator III
Company: ICS
Location: Syracuse
Posted on: May 16, 2022
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Job Description:
Description:
About ICSICS is a leading provider of outsourced IT services,
cybersecurity, communications, and remote workforce solutions
throughout the Northeastern U.S. As a customer-focused company, ICS
integrates the industry's best technologies and practices for each
customer's specific needs. We also serve as an extension of our
customers' IT departments, enabling them to innovate and grow their
business while helping protect them from the risk of cybersecurity
threats. Employing a team of high-level engineers, we have built a
loyal customer base across the region. Headquartered in Binghamton,
New York, ICS employs over 130 people throughout its four office
locations. As the company continues to expand its footprint, we are
constantly looking for talented individuals to support our
growth.Why ICS? We're passionate about creating a great place to
work for our employees. We strive to provide great opportunities to
learn and grow as a team. We are proud of the work we do and the
clients we support. ICS understands that everyone comes from
different backgrounds with different skillsets and is committed to
the development and advancement of all employees. We are a highly
collaborative organization, and there will be many opportunities to
learn from your colleagues and advance your career. ICS offers
certification programs to help grow your skills.Work life balance
is important to us. ICS is committed to working with each employee
individually to find a schedule that allows them to fulfill their
responsibilities both inside and outside of work. ICS offers
flexible work hours, as well as opportunities to work from home
when necessary. If you enjoy interacting with people, have a
passion to make a difference in our communities, and are up for a
challenge, we offer the opportunity for a great career within a
casual business environment. Position OverviewICS is seeking an
experienced and motivated Remote Systems Administrator III with a
focus on core Microsoft products and platforms. Candidates must
have in depth experience in implementing, administering, and
supporting distributed systems for our growing company. The ideal
candidate will have 5-10 years of solid hands-on experience with
Windows Server (2012/2016/2019), MS Exchange (2010/2013/2016/2019)
and experience with virtualized environments..
Requirements:
Work tickets in order of priority and SLA from the Tier 3 ticket
Queue.Use your time as effectively as possible to assess, plan and
resolve Tier 3 issues. Communicate effectively with all necessary
team members to resolve issues in a timely manner. Resolve issues
on site as needed or scheduled by the dispatcher.Work closely with
your teammates and customers to relay critical information to and
from your technicians and customers.Follow all Standard Operating
Procedures for your position, function, and ICS.Perform
miscellaneous job-related duties as assigned by the Technical Team
Lead.Follow development plan as outlined by
leadership.Appropriately document/update all information for
changes in an infrastructure as you identify new changes.Assist
Senior Project Engineers as needed to execute assigned portions of
project. Work very close with Technical Team Lead for escalated
tickets. Function as a player/coach to mentor and bring your
teammates up technically.Interface with other elements of the
support structure including tracking end-user issues, updating
client tickets and ensuring closure for escalated issues.Desired
Skills & Experience Must have 5-7 years' experience in a similar
position. Recommended at least 2 Moderate Level certification. (ex.
MCSE, CCNA, Azure) Any hands-on experience with VMware ESX, VDI,
Hyper-v, or Citrix is a plusDemonstrated knowledge of business
systems and how they integrate at high level.Must demonstrate
excellent customer service skills.Strong telephone and verbal
communication skills are a must. Must thrive in a team environment
and demonstrate effective team interaction.Must demonstrate the
ability to effectively work independently.
BenefitsMedical/Dental/Vision Insurance401k with matchGenerous paid
leave policies. Life Insurance and Short-Term Disability
coveragePerformance based incentiveCareer advancement
opportunities. If you meet the above qualifications and a desire to
work with an industry leader in IT Solutions and are the team
player that we are looking for, consider joining our
team.PI177663803
Keywords: ICS, Syracuse , Remote Systems Administrator III, IT / Software / Systems , Syracuse, New York
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