Applications Technical Support Analyst
Company: ITT Industrial Process
Location: Seneca Falls
Posted on: May 16, 2022
Job Description:
ITT Inc. is looking for an Applications Technical Support
Analyst to join their team in Seneca Falls, NY. The Applications
Technical Support Analyst will guide, direct, and support
deployment, maintenance, and other services related to the
engineering software applications used within the organization. The
successful candidate should have a bachelor's degree in IT or a
related field or a high school diploma with 5 years of experience
in a similar role. We are looking for a self-starter who is eager
to learn and grow in this role. U.S. Citizenship is required for
this position.Responsibilities:
- Assist in the design and implementation of the Technical
Assistance Center (TAC) process to support the Engineering
community
- Resolve Engineering issues and requests using ServiceNow within
Service Level Agreement (SLA)
- Work collaboratively with end users, other team members, the
Technical Assistance Center, Corporate Enterprise Infrastructure
team, Vendors, and other business functions to support the
architecture and operational standards and practices
- Provide training and support for engineering software
applications. Read and interpret technical literature pertinent to
computer software and hardware operations and maintenance. Document
best practices clearly and populate a database of these
documents.
- Provides guidance and consultation on applications and related
services to other departments, which may include reviewing system
documentation, feasibility, design, testing, and
implementation.
- Effectively utilize company standard incident remediation
system to assign, prioritize, track, and remediate incidents,
tasks, and end user requests.Qualifcations:
- U.S. Citizenship is required
- Bachelor's degree in Information Technology, Computer Science,
or similar is preferred; High school diploma with 5+ years of
experience is required.
- Excellent customer service, project management, and
communication skills are required.
- Highly tuned problem solving and analytical skills are a
must.
- Must have experience with license management for various
software.
- Possess cultural awareness and sensitivity to work with a
global user base.
- Experience with the following software is preferred:
- AutoDesk CAD/PLM
- PTC Creo and Windchill
- Cimco
- ANSYS Software (used for computational fluid dynamics)
- Experience is SystemNow ticket system is preferred
- Experience working in a large company with corporate standards
is preferred
Keywords: ITT Industrial Process, Syracuse , Applications Technical Support Analyst, IT / Software / Systems , Seneca Falls, New York
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