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Applications Technical Support Analyst

Company: ITT Industrial Process
Location: Seneca Falls
Posted on: May 16, 2022

Job Description:

ITT Inc. is looking for an Applications Technical Support Analyst to join their team in Seneca Falls, NY. The Applications Technical Support Analyst will guide, direct, and support deployment, maintenance, and other services related to the engineering software applications used within the organization. The successful candidate should have a bachelor's degree in IT or a related field or a high school diploma with 5 years of experience in a similar role. We are looking for a self-starter who is eager to learn and grow in this role. U.S. Citizenship is required for this position.Responsibilities:

  • Assist in the design and implementation of the Technical Assistance Center (TAC) process to support the Engineering community
  • Resolve Engineering issues and requests using ServiceNow within Service Level Agreement (SLA)
  • Work collaboratively with end users, other team members, the Technical Assistance Center, Corporate Enterprise Infrastructure team, Vendors, and other business functions to support the architecture and operational standards and practices
  • Provide training and support for engineering software applications. Read and interpret technical literature pertinent to computer software and hardware operations and maintenance. Document best practices clearly and populate a database of these documents.
  • Provides guidance and consultation on applications and related services to other departments, which may include reviewing system documentation, feasibility, design, testing, and implementation.
  • Effectively utilize company standard incident remediation system to assign, prioritize, track, and remediate incidents, tasks, and end user requests.Qualifcations:
    • U.S. Citizenship is required
    • Bachelor's degree in Information Technology, Computer Science, or similar is preferred; High school diploma with 5+ years of experience is required.
    • Excellent customer service, project management, and communication skills are required.
    • Highly tuned problem solving and analytical skills are a must.
    • Must have experience with license management for various software.
    • Possess cultural awareness and sensitivity to work with a global user base.
    • Experience with the following software is preferred:
      • AutoDesk CAD/PLM
      • PTC Creo and Windchill
      • Cimco
      • ANSYS Software (used for computational fluid dynamics)
      • Experience is SystemNow ticket system is preferred
      • Experience working in a large company with corporate standards is preferred

Keywords: ITT Industrial Process, Syracuse , Applications Technical Support Analyst, IT / Software / Systems , Seneca Falls, New York

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