Information Technology Analyst - Academic Applications - Syracuse University

Company: Syracuse University
Location: Syracuse
Posted on: January 15, 2020

Job Description:

Do you use the following in your everyday conversation: WebSockets, latency, CDN , QoS, RTMP , HLS , H.320, LTI , MP4, H.264, H.265, WCAG ? Are you experienced with the architecture and administration of enterprise- level video systems and software in a large-scale environment related to video recording/capture, streaming, and conferencing? Then this is an excellent opportunity to make a global impact, on learning, ensuring the smooth implementation and operation of IT systems supporting delivery of technology-enhanced courses and course materials for on-campus classes and distance learning services. Syracuse University Information Technology Services is seeking a talented Information Technology Analyst to join our Academic Applications and Service Centers group. The Information Technology Analyst, can expect to work with a team of highly skilled, creative, and passionate IT Analysts. The IT Analyst plays a critical role in designing, developing, deploying, and maintaining enterprise level academic and support applications, tools, and services for the Syracuse University community. Qualifications * Bachelor s degree in Computer Science, Information Technology, human computer interaction, education or the equivalent combination of education and experience are required. Master s degree preferred. * A minimum of three (3) years of relevant experience in customer service, assistive technology or related field or an equivalent combination of education and experience is required. Experience in higher education preferred * Experience with Enterprise Academic Video Services systems is preferred. * Experience managing Linux or Microsoft servers is required. Job_Specific_Qualifications * Experience in working with and assisting in the development of user requirements and specifications, and understands and incorporates accessibility and universal design elements. * Excellent customer service skills and ability to build strong customer relationships, and possess strong analytical and problem solving skills with the ability to quickly adjust plans according to customer s need * Ability to work collaboratively with ITS staff to foster creative solutions as well as sharing of technical knowledge. * Experience and familiarity with administering, Windows Server, SQL Server, IIS , Linux, Tomcat, and Apache HTTP Server. Responsibilities * Work within a team of system administrators, project managers, faculty support specialists and other technical support staff that design, develop, implement, and maintain academic, support, and interactive applications as needed, with an emphasis on accessibility, security, upgrades, and user support. * Maintain and create documentation and procedures for the entire lifecycle of services/applications. * Present to target audiences, communicates with users from across the university, and assists with subject matter experts. * Review statistics and monitor analytics for site health. Physical_Requirements Tools/Equipment Application Instructions In addition to completing an online application, please attach a resume and cover letter. About_Syracuse_University Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit ****************. About_The_Syracuse_Area Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEOC Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans Syracuse University has a long history of engaging veterans and the military- connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Diverse and Inclusive Campus Community Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi- cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity. Quick Link Job Posting Date 11/19/2019 Application Deadline Full Consideration By Job Category Staff Message to Applicants

Keywords: Syracuse University, Syracuse , Information Technology Analyst - Academic Applications - Syracuse University, IT / Software / Systems , Syracuse, New York