General Manager
Company: ITH Hospitality
Location: Ithaca
Posted on: January 17, 2026
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Job Description:
We are looking for a dedicated and experienced manager to fill
our General Manager Position. We are looking for someone who is
desiring a permanent home with a long term commitment. The job
details areas follows: The General Manager runs the shift when
present barring other unforeseen meetings or interviews he may be
conducting. The General Manager when acting as MOD works through
his area supervisors (The Kitchen Lead and FOH Lead). The Kitchen
Lead and FOH Lead Manages their Area and reports back to the MOD
who is either the GM or Shift Lead depending on the schedule. The
Kitchen Lead and FOH Lead control breaks and flow of their areas
whether that be seating guests in front or processing tickets in
the back for example. Responsibilities: Supervise the operation of
the facility, including customer-facing and back areas. Manage
staff members, create weekly schedules, and assign tasks. Motivate
staff to meet individual and team goals for sales and customer
satisfaction. Lead new hire orientation. Provide ongoing training
and coaching to employees. Establish a culture of excellent
customer service. Greet and assist customers. Efficiently resolve
conflicts among staff members and between customers and staff
Monitor inventory and maintain product stock. Oversee the receiving
of products and supplies. Maintain equipment and arrange for
regular upkeep and maintenance. Ensure that all areas are clean,
tidy, and well-maintained. Direct opening and closing procedures;
delegate tasks to staff members. Perform cash handling,
reconciliation, credit card processing, and banking duties. Monitor
budget and supervise spending. Enforce compliance with safety
policies and regulations. Communicate with ownership regarding
operations and personnel. Report on employee attendance,
productivity, and daily operations Develop strategies to reduce
expenses and maximize revenue. Perform operational and managerial
duties including the completion of all checklists and prep lists.
JB.0.00.LN General Manager ,General Management
Keywords: ITH Hospitality, Syracuse , General Manager, Hospitality & Tourism , Ithaca, New York
