Housekeeper
Company: Hampton Inn & Suites by Hilton
Location: Syracuse
Posted on: September 18, 2023
Job Description:
Specific Job Duties--
- To at all times display a can-do attitude when working with
co-workers, managers, and GUESTS!
- Accurately cleans suites with consistent quality: completely
and accurately cleans and stocks kitchen/dining area, living room,
bedroom, and bathroom to highest standard, while using proper
cleaning supplies and chemicals--
- Starts shift/ends shift following all policies and procedures:
signs in and out keys and coats, strips rooms completely and
accurately, keeps accurate linen count sheets, reports any missing
items/linen to supervisor, turns in any lost and found items to
supervisor, cleans and stocks cart at the end of each day, cleans
out linen cart at the end of each day, disposes of trash properly,
checks with supervisor at the end of the day for dismissal--
- Takes care of company equipment and maintains a clean work
environment: vacuums hallway daily , keeps carts and closets clean,
keeps dirty linen off floor, reports any maintenance issues to the
supervisor--
- Completes special projects: accurately completes rooms projects
and public area projects following proper procedures and
checklists, accurately completes special public area projects at
the correct pace
- Works at the proper pace: completely cleans suites in 30
minutes, completes special public area projects in appropriate
time, finishes cleaning suites at appropriate time based on number
of NS/NH/PP rooms, completes extra service checklists or extra
projects when finished early, cleans checkouts first--
- Actively demonstrates basic CRM and OPOG skills:
greets/welcomes guests, makes eye contact, smiles, introduces
him/herself, attempts conversation when appropriate, offers
assistance to any guests in need, reports any guests compliments
and complaints to front desk/MOD/supervisor
- Deep clean suites: completely deep cleans one and two bedroom
suites according to the checklist at the proper pace, restocks all
items in suite, reports any maintenance issues to maintenance
department, reports any poor condition items to supervisor
- Performs suite detail following all suite detail
guidelines--
- Follows all key control procedures--
- Follows all lost and found procedures--
- Locks appropriate areas of hotel at appropriate times
- Inspects own suite: accurately inspects own suite to ensure
condition, cleanliness and accuracy of items are to highest
standard--
- Participates in Extended Stay Touch Program: sends letter/note
to extended stay guests--
- Participates in creating an I AM SALES Culture: turns in sales
leads to the sales department, delivers the highest level of
service to all guests to help build loyalty, thanks guests for
staying and asks them to return
- Records any maintenance work orders on the maintenance log as
needed--
- Responds to fire and emergency procedures by following required
procedures
- Maintains confidentiality for the safety of our guests
- Follows all safety and security procedures to ensure a secure
environment for guests and team members alike--
- Uses equipment safely and follows all safety regulations
- Participates in staff and department meetings and Homewood
Huddle--Any and all duties as assigned by Executive Suitekeeper,
Operations Manager, Department Supervisors, Assistant General
Manager and General ManagerRequired qualifications:
- 18 years or older
- Legally authorized to work in the United States
Keywords: Hampton Inn & Suites by Hilton, Syracuse , Housekeeper, Hospitality & Tourism , Syracuse, New York
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