Hotel Housekeeper

Company: Red Roof Inn - Syracuse
Location: Syracuse
Posted on: March 20, 2023

Job Description:

The Housekeeping position is responsible for maintaining a positive guest experience by preparing clean and comfortable rooms within a given timeframe and in accordance with the hotel brand's standards. This position is critical to ensure quality service to our guests and upholding hotel standards while working with members of the hotel team, maintaining room quality as well as safety and security of the hotel.

Responsibilities:
--- Using the hotel's set expectations and processes, follow directions thoroughly to monitor and maintain cleanliness, sanitation and organization of guest rooms and other areas.
--- Ability to remove and replace dirty linens and terry, change and make beds, clean bathroom and vanity areas, vacuum and dust.
--- Smiles and greets guests, maintains positive guest relations and appropriately handles guest requests.
--- Restock and transport cart with cleaning supplies, linens, terry, amenities to assigned guest rooms and position securely.
--- Use correct cleaning chemicals for designated surfaces/areas according to OSHA regulations.
--- Communicate with front desk staff about room information, maintenance cards, lost and found items and any discrepancies between stayovers and checkouts.
--- Inspect room fixtures and accessories for proper location, operation and function; report to maintenance and front desk any concerns.
--- Maintain confidentiality of guest information and pertinent hotel data.
--- Ability to work in non-climate-controlled conditions.
--- Ability to exert physical effort in operating cleaning equipment and transporting housekeeping carts (up to 50lbs) as well as endure various physical movements throughout the work areas during shift.
--- Comply with all OSHA standards.
--- Provide special services for guests upon request.
--- Set heating/cooling equipment on proper setting.
--- Performing self-room inspections and accepting feedback from room quality inspections performed by hotel management and trained team members.
--- Cross train in laundry, maintenance,

Qualifications:
--- 1-2 years in previous customer service preferred.
--- Some administrative duties required (timekeeping system, rooms' cleaned reports, etc.).
--- Must maintain professional appearance in the provided uniform with consistently friendly attitude toward guests and staff.
--- Must be able to easily and frequently change from one task to another and work with minimal supervision.
--- Frequent lifting and bending required.
--- Required to work weekends and/or holidays.

About Company:
At Red Roof Inn our goal is to make sure that our guests have a great experience and it all could start with you.

Keywords: Red Roof Inn - Syracuse, Syracuse , Hotel Housekeeper, Hospitality & Tourism , Syracuse, New York