Customer Service

Company: eTeam Inc.
Location: Painted Post
Posted on: April 9, 2021

Job Description:

Job Title: Customer Service Coordinator II Location: Painted Post, NY Duration: 12 Months Note on Schedule: The schedule is a 4-week rotating schedule of 11p-7a, 7a-3p, 3p-11p, with every other weekend scheduled off. This schedule is set for the entire year, with short-term swaps available. There is scheduled and unscheduled overtime due to the 24/7 nature of the GSOC operation. Job Objective: The Global Security Operations Center (GSOC) Coordinator, under the guidance of the GSOC Supervisor, is responsible for monitoring the security of Client employees, facilities, and property worldwide. The purpose of this position is to detect, analyze and appropriately respond to all threats to the corporation and its employees; these threats may include extreme weather conditions, political instability, crime, terror, infrastructure failures, life safety alarms and access control alarms. Daily Responsibilities: Communicating directly with Client employees around the world as a primary first-contact/first-report for all questions and concerns pertaining to security Support development of in-house database solution Gathering security and threat information from multiple open-source intelligence services using a variety of web-based and in-house tools Conducting risk analysis, and providing proactive guidance to travelers, expatiates, and facility management Global monitoring of company assets, including alarm response with dispatch of emergency and/or security services Compiling situational and after-action reports for both security and company management Providing as-needed support for various security operations, crisis response and business continuity functions Performing business functions such as document drafting and revision, data tracking, budget forecasting, and data analysis Minimum Qualifications: Bachelors degree (Business/Political Science/International Relations) Or Associate degree with 2+ years experience in a related field Required Skills: Must maintain a high degree of confidentiality Flexibility to work all shifts and a willingness to work scheduled and unscheduled overtime Strong customer service skills Strong team player with a professional interpersonal style Familiarity with or desire to learn SQL, NodeJS, HTML, or general data science Aptitude for clear and effective writing under time-sensitive conditions Superior telephone and face-to-face verbal communication skills, including experience clarifying information in a friendly and positive manner Ability to establish priorities, multitask, work independently, and complete objectives in a fast-paced and demanding work environment Sound operational judgment Comfortable in a high-tech work environment, with constant learning of new tools and processes Good working knowledge of Microsoft Office Suite, especially Word, Excel, PowerPoint, SharePoint Desired Skills: Coding and software development Broad geopolitical awareness, knowledge of international events, and cultural sensitivity Experience conducting research and acquiring and analyzing data Technical writing experience 2nd language Mandarin, Korean, German, French, Spanish or Portuguese

Keywords: eTeam Inc., Syracuse , Customer Service, Hospitality & Tourism , Painted Post, New York