Patient Advocate - Patient Safety - Full Time
Company: Guthrie
Location: Binghamton
Posted on: February 27, 2026
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Job Description:
Job Description Position Summary: The Patient Experience
Representative influences the systems, processes and behaviors that
cultivate positive experiences across the continuum of care. They
have an unwavering commitment to the field of patient experience
and to transforming human experience in healthcare. Experience:
Minimum 3 years' experience in a healthcare setting required.
Education, License & Certification: ·Associate degree preferred or
5 years direct experience in a role of advocate in healthcare
setting. · Registered Nurse or other Healthcare related licensure
preferred. · Certified Patient Experience Professional (CPXP)
required, or within 3.5 years of hire. Essential Functions: 1.
Advocates for the needs of our patients and their representatives
in a proactive, inclusive, empathetic, and positive manner. 2.
Supports organizational learning and a holistic approach to our
patient’s needs. 3. Provides guidance for new or inexperienced
caregivers related to patient-service recovery. 4. Collaborates
with all caregivers to improve processes that directly impact
patient and community perception. 5. Oversees the internal system
for managing patient/representative concerns and maintains
applicable regulatory body compliance. 6. Provides data analysis to
identify trends specific to patient experience and develops
corrective action plans based on those trends. 7. Actively
participates on or leads workgroups or committees related to
patient advocacy. 8. Supports the design and innovation of the
Patient Family Advisory Council. 9. Works collaboratively with the
Patient Safety and Legal Departments. Other Duties: 1. Travel for
this position is sometimes required. 2. It is understood that this
description is not intended to be all?inclusive and that other
duties may be assigned as necessary in the performance of this
position. update 1-13-25 The pay for this position ranges from
$32.00-$42.68 per hour.
Keywords: Guthrie, Syracuse , Patient Advocate - Patient Safety - Full Time, Healthcare , Binghamton, New York
