Behavioral Health Care Advocate - Field Based
Company: Optum
Location: Syracuse
Posted on: July 2, 2025
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together. The overall purpose of the Licensed
Behavioral Health Clinician / Care Advocate is to improve the
enrollee’s ability to remain stable in the community and out of the
hospital. Care Advocates engage people in the treatment process and
assist them to access the appropriate community services so they
can pursue their treatment goals in the community and avoid
institutionalization. This position is also designed to be a direct
clinical liaison between health plan staff and the clinical
network. The program fosters a collegial and mutually beneficial
relationship between the providers and payers of medical and
behavioral health services. Location: Syracuse, NY - 80%
field-based meeting with Medicaid enrollees at hospitals, clinical
facilities, community sites, and in their homes. 20% is spent
working remotely at home. Schedule: Monday - Friday, 8 am to 5 pm,
no weekends, evenings, or Holidays Patient Population: Adult
Behavioral Health Primary Responsibilities: - Identify and provide
community service linkage - Assist enrollees with aftercare
appointments - Provide subsequent member follow-up as determined by
individual member needs - Work with enrollees to identify gaps in
care or obstacles to care and problem solve for successful
connection to needed services - Review IP Census each day to
determine which enrollees on the census are re-admits within the
last 12 months - Go to facility meetings with treatment team to
develop a successful aftercare plan - Manage the aftercare
follow-up of identified high risk enrollees (manage follow-up
calls/outreach and documentation) - Meet with community
providers/facilities as company liaison to foster good rapport and
relationships and to identify new programs Benefits Include: -
40-hour work week. No nights, weekends, holidays, or on call! -
Competitive salaries - Comprehensive benefits package that includes
Medical, Dental, Paid Time Off, and 401K - CEU and license renewal
fee reimbursement - Mileage reimbursement - Ability to support your
local community and partner with area resources You’ll be rewarded
and recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in. Required Qualifications: - One of the
following: - Master's degree in a Behavioral Health related field -
Doctorate-degreed Psychologist - - Associate degree or greater in
Nursing with 10 years of Behavioral Health experience - Active,
unrestricted, independent license the State of New York: - Licensed
Mental Health Counselor (LMHC) - Licensed Marriage & Family
Therapist (LMFT) - Licensed Clinical Social Worker (LCSW) -
Licensed Psychologist (LP) - Registered Nurse (RN) with 10 years of
Behavioral Health experience - 2 years of experience in a related
mental health environment - Proficient computer skills and good
working knowledge of Excel spreadsheets - Access to install secure,
high-speed internet and a dedicated, distraction-free workspace at
home - Driver’s license and access to reliable transportation that
will allow you to travel to meet with members within an assigned
territory every day - Reside in or near Syracuse, NY Preferred
Qualifications: - Medical/Behavioral setting experience (i.e.,
hospital, managed care organization, or joint medical/behavioral
outpatient practice) - Dual diagnosis experience with mental health
and substance abuse - Case Management experience - Field based
experience - Experience working with low-income populations -
Experience working with the aged, blind, or disabled - Experience
working in community health - Working knowledge of city and state
agencies and practices to include APS, ACS, AOT, ACT, Health Home,
Forensic and others Pay is based on several factors including but
not limited to local labor markets, education, work experience,
certifications, etc. In addition to your salary, we offer benefits
such as, a comprehensive benefits package, incentive and
recognition programs, equity stock purchase and 401k contribution
(all benefits are subject to eligibility requirements). No matter
where or when you begin a career with us, you’ll find a
far-reaching choice of benefits and incentives. The salary for this
role will range from $58,800 to $105,000 annually based on
full-time employment. We comply with all minimum wage laws as
applicable. At UnitedHealth Group, our mission is to help people
live healthier lives and make the health system work better for
everyone. We believe everyone–of every race, gender, sexuality,
age, location and income–deserves the opportunity to live their
healthiest life. Today, however, there are still far too many
barriers to good health which are disproportionately experienced by
people of color, historically marginalized groups and those with
lower incomes. We are committed to mitigating our impact on the
environment and enabling and delivering equitable care that
addresses health disparities and improves health outcomes — an
enterprise priority reflected in our mission. UnitedHealth Group is
an Equal Employment Opportunity employer under applicable law and
qualified applicants will receive consideration for employment
without regard to race, national origin, religion, age, color, sex,
sexual orientation, gender identity, disability, or protected
veteran status, or any other characteristic protected by local,
state, or federal laws, rules, or regulations. UnitedHealth Group
is a drug - free workplace. Candidates are required to pass a drug
test before beginning employment.
Keywords: Optum, Syracuse , Behavioral Health Care Advocate - Field Based, Healthcare , Syracuse, New York