Medical Receptionist

Company: Retina Vitreous Surgeons of CNY PC
Location: Watertown
Posted on: September 24, 2022

Job Description:

Provide support and administrative assistance to physicians and staff to ensure the smooth and efficient operation of the office, as well as perform routine clerical duties including: answering phones/taking messages, scheduling appointments, greeting patients, processing forms, maintaining patient medical records, collecting co-payments, and collecting patient balances. Project a professional and positive image through in-person and phone interactions.*_On occasion the position may be required to travel to one of the satellite offices _**Essential Job Duties and Responsibilities: *(Additional duties may be assigned)* Answers busy phones within three rings in a professional, friendly manner, identifying self and offering help. Facilitates timely processing of calls by managing the call based on office protocols.* Immediately responds to patients at the checkout/in windows in a positive, friendly, helpful manner.* Ability to assess phone conversations to determine the appropriate action to be taken through scheduling patients, documenting the message or by contracting the clinical team for support.* Connect on call - verifying on call messages.* MDI - check messages for physicians on daily basis.* Responsible for Lean Teams - assuring physicians schedule is correct throughout day.* Accurately documents clinical messages, verifying the spelling of the patients name, phone number and date of birth. Uses clinically appropriate language.* Uses the patient's date of birth to look up the patient's account to ensure patient accuracy and privacy.* Uses full spectrum of Protected Health Information (PHI) as required accomplishing work assignments. Disclosed PHI only as necessary according to practice policy.* Follow established scheduling protocols and directs clinical concerns to appropriate staff member for triage when necessary.* Demonstrates computer skills to accurately maintain and develop an understanding of appropriate scheduling protocols based on established policies. Responds to all system alerts.* Performs automated and manual patient eligibility checking and documents results.* Uses the E-paces program to identify Medicaid eligibility and other insurance coverage.* Confirms all patients' demographic information for accuracy, including address, phone numbers, and insurance information and co-pay amounts upon patient arrival.* Document all payment collected on daily cash log. Responsible for producing a computer-generated receipt for all transactions.* Responsible to balance daily cash log and reconcile all payments received.* Generates no show and recall letters for patients on a daily basis.* Maintains the patient appointment reminder system. Runs daily reports, manages the call logs and ensures patients have been contacted two days prior to appointment date.* Schedules outside testing, specialist referrals and follow up appointments as required.* Copies/faxes charts as requested for surgical procedures and referral appointments.* Attends practice sponsored training on Compliance, HIPAA, and OSHA as required.* Utilizes work time effectively and efficiently.* On rotating basis, required to remain in office (reception desk) until last patient leaves.* Is punctual for work as assigned, arriving and clocking in at scheduled work time.Job Type: Part-timePay: From $16.00 per hourBenefits:* 401(k)* Bereavement leave* Employee assistance program* Life insurance* On-the-job training* Paid sick time* Paid time offHealthcare setting:* Private practiceMedical specialties:* OphthalmologySchedule:* 8 hour shift* Day shift* Monday to Friday* No weekendsAbility to commute/relocate:* Watertown, NY 13601: Reliably commute or planning to relocate before starting work (Required)Experience:* Medical receptionist: 1 year (Required)* Medical terminology: 1 year (Preferred)* Computer skills: 2 years (Preferred)Work Location: One location

Keywords: Retina Vitreous Surgeons of CNY PC, Syracuse , Medical Receptionist, Healthcare , Watertown, New York