Call Center Representative - Medical Office
Company: CNY Family Care, LLP
Location: East Syracuse
Posted on: May 16, 2022
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Job Description:
When you come to work for CNY Family Care, you join the best
family practice in Onondaga County. Our commitment to service
excellence sets us apart. Our Cornerstones: Patient-Centered
Medical Home Excellence, Teamwork, Safety, Respect, and
Professionalism, guide us as we provide care for our community. As
a part of those Cornerstones, it is especially important to us that
we create a work environment where people feel welcomed,
comfortable, valued for what they bring to the organization, and
recognized for their contributions. It goes beyond salary and
benefits. We work hard to develop an environment and culture that
attracts top-quality talent. That is what sets CNY Family Care
apart. Responsible for answering high volume incoming calls from
patients while ensuring a high level of customer service and
maximizing productivity. Works with the physicians, managers, and
co-workers in a friendly and cooperative manner to promote quality
health care and support the daily operations of the practice.
Establishes and maintains good interpersonal relationships with
patients, their families, the public and co-workers. This position
works collaboratively with all other staff to assist the patient
and facilitate successful patient interaction with the practice
team. This position reflects and carries forward the mission and
goals of the practice both internally and throughout the community.
Education/Experience: High school diploma or general education
degree (GED) required; one to two years of college preferred.
Minimum of two years previous experience working in Health Care/
Medical Records required; or three or more years of related
experience and/or training in a medical office which uses an
Electronic Medical Record; or equivalent combination of education
and experience. Demonstrated knowledge of medical terminology and
procedures. Ability to effectively communicate to establish and
maintain effective working relationships with doctors, patients,
coworkers, management, and any other external customers. Knowledge
of medical insurances and various policies/requirements necessary
to obtain verifications. Minimum of 2 years related experience in
healthcare. Experience in the management of a multi-line phone
system. We offer an incredibly competitive compensation and
benefits package, 401K after six months with up to 4% matching, an
additional annual discretionary profit sharing contribution, as
well as liberal paid time-off. Health benefits available to all
fulltime employees and coverage becomes effective the first of the
month following your date of hire. Vacation time is available for
use after three months. Tuition reimbursement is available for
career-related education. High school diploma or general education
degree (GED) required; one to two years of college preferred.
Minimum of two years previous experience working in Health Care/
Medical Records required; or three or more years of related
experience and/or training in a medical office which uses an
Electronic Medical Record; or equivalent combination of education
and experience. Demonstrated knowledge of medical terminology and
procedures. Ability to effectively communicate to establish and
maintain effective working relationships with doctors, patients,
coworkers, management, and any other external customers. Knowledge
of medical insurances and various policies/requirements necessary
to obtain verifications. Minimum of 2 years related experience in
healthcare. Experience in the management of a multi-line phone
system.High school diploma or general education degree (GED)
required; one to two years of college preferred. Minimum of two
years previous experience working in Health Care/ Medical Records
required; or three or more years of related experience and/or
training in a medical office which uses an Electronic Medical
Record; or equivalent combination of education and experience.
Demonstrated knowledge of medical terminology and procedures.
Ability to effectively communicate to establish and maintain
effective working relationships with doctors, patients, coworkers,
management, and any other external customers. Knowledge of medical
insurances and various policies/requirements necessary to obtain
verifications. Minimum of 2 years related experience in healthcare.
Experience in the management of a multi-line phone system.
PI
Keywords: CNY Family Care, LLP, Syracuse , Call Center Representative - Medical Office, Healthcare , East Syracuse, New York
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