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Owensboro Health: Information Release Specialist (Utica)

Company: Owensboro Health
Location: New Hartford
Posted on: May 5, 2021

Job Description:

Summary Job SummaryReceives and processes requests for the medical records (paper & electronic), tracks, fulfills/denies requests within appropriate timelines, according to Owensboro Health policies, federal and state regulations and HIPAA requirements.Job ResponsibilitiesDocuments all requests for health information and the status of each request in the electronic tracking system.Manages requests utilizing a wide variety of software and applications for health information from patients, third party payers, and others.Verifies each request is valid and has all required elements prior to sharing health information. Completes letters to accompany invalid health information requests that are returned to the requestor.Processes requests in a timely and efficient manner within established timeline standards, maintaining productivity, quality, and accuracy.Responsible for receiving inbound calls and placing outbound calls related to requests for health information.Provides direct customer service to walk-in requests for heath information.Responds to Business Office requests for health information.Collaborates with internal departments to produce and deliver requested health information.Responsible for staying current with all applicable state and federal laws, HIPAA privacy and security regulations, and system policies and procedures pertaining to the release of protected health information.Locates and retrieves records from archived charts, multiple computer systems, and offsite storage.Maintains the confidentiality of all patient, client, and facility information at all times, both on and off duty.Follows up on incomplete/inaccurate records as appropriate.Copies and releases records to authorized parties.Invoices requestors for copies.Works in many systems to collect, compile, and release information in the most appropriate and secured method possible.Knowledge of federal and state laws governing the confidentiality of protected health information (PHI).Identifies, analyzes, prioritizes, resolves,e and/or escalate problems promptly.QualificationsHigh school diploma, General Equivalency Diploma (GED) or higher required upon hireNo experience requiredNo licensure/certification/registration requiredSkills and AttributesRequires critical thinking skills and decisive judgment.Works under minimal supervision.Must be able to work in a stressful environment and take appropriate action.Excellent communication and organizational skills, detail orientated, and ability to work in a team environment.Physical DemandsStanding: OccasionallyWalking: OccasionallySitting: FrequentlyLifting 0-25 lbs: RarelyLifting 25-75 lbs: NeverLifting over 75 lbs: NeverCarrying 0-25 lbs: RarelyCarrying 25-75 lbs: NeverCarrying over 75 lbs: NeverPushing/Pulling 0-25 lbs: RarelyPushing/Pulling 25-75 lbs: NeverPushing/Pulling over 75 lbs: NeverClimbing: RarelyBending/Stooping: RarelyKneeling: RarelyCrouching/Crawling: RarelyReaching: OccasionallyTalking: FrequentlyHearing: OccasionallyRepetitive Foot/Leg Movements: NeverRepetitive Hand/Arm Movements: FrequentlyKeyboard Data Entry: FrequentlyRunning: NeverVision: Depth Perception: FrequentlyVision: Distinguish Color: FrequentlyVision: Seeing Far: FrequentlyVision: Seeing Near: FrequentlyOwensboro Health Core CommitmentsINTEGRITY We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.RESPECT We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.TEAMWORK We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.INNOVATION We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.SERVICE We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.EXCELLENCE We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service. Associated topics: care, clinician, internal medicine, medical, medicaion, medicine, optometrist, therapeutic, therapy, vm 0602 00by Jobble

Keywords: Owensboro Health, Syracuse , Owensboro Health: Information Release Specialist (Utica), Healthcare , New Hartford, New York

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