the smart solution for Syracuse jobs

Human Resources Client Services Manager

Company: Job Juncture
Location: Syracuse
Posted on: December 8, 2018

Job Description:

Our client, headquartered in Syracuse, NY and a 30+ year MARKET LEADER in providing “State-of- the-Art” Outsourced Human Resource Client Solutions to businesses in the Upstate New York region, has partnered with our firm in search of an HR Client Services Manager to join their team and take their growing business to new and exciting levels.
Through our client’s delivery of core human resources functions to small and mid-size businesses, they allow them the ability to focus on strategically managing and growing their business.  We are searching for a highly professional, experienced and “customer-focused” HR Manager who has a minimum of 5+ years’ specialized experience in delivering, administering, and servicing corporate human resources programs. 
As the HR Client Services Manager you will be responsible for servicing clients and employees with a high level of professional knowledge and expertise regarding their human resource programs and needs including employee benefit coverage details and clarifications requested.  You will provide employee benefit onboarding assistance and instruction as well as reviewing master client policies to interpret, clarify and assist in guiding and servicing employees’ inquiries as needed.

  • Be the “Subject Matter Expert” and Key Point of Contact for clients and employees regarding all HR generalist needs including core and supplemental employee benefit offerings for Health, Life, Dental, 401K, Short-term and Long-term Disability, PTO, etc.
  • Become a “Trusted Advisor” to clients and employees through offering superior, timely and accurate assistance regarding all HR-related questions and providing clarifications where needed
  • Communicates regularly and often with internal management and operations team to ensure the most up-to-date information allowing for the highest level of accuracy and customer service to clients and employees
  • Makes recommendations to the executive team for continuous improvement with the goal of having the most streamlined process to handle employee issue resolution promptly and accurately
  • Works with the executive team to ensure the highest level of product knowledge for the “benefits suite” offerings with the goal of delivering a comprehensive, seamless, “State-of-the Art” customer experience for all clients and employees
  • Deploy electronic benefit onboarding programming for employees across a diverse client base
  • Prepare, present and roll-out annual employee benefit program offerings and onboarding instructions through scheduling client-site “kick off” meetings for each client and employees prior to the open enrollment period
  • Conducts research and maintains up-to-date knowledge of all benefit program details and coverage as well as rules, regulations and stipulations which would affect employee decisions on which products to select based on individual criteria
  • Oversees the distribution of all required notices and communications to clients and employees for compliance regarding benefit changes or any required notifications being provided by vendors such as ACA, COBRA and FMLA
  • Handles employee off-boarding of benefits due to termination including mandatory notification and information for COBRA benefits


    • 5+ years’ professional experience as a Human Resources generalist
    • HR Management experience and involvement working with leadership in developing and administering corporate HR functions including corporate Employee Benefits programming
    • Comprehensive knowledge of “full-suite” core and supplemental benefit program offerings such as Health, Life, Dental, 401K, PTO, Vision, Accidental, Disability, etc.
    • Strong experience developing excellent working relationships with external vendors to ensure timely, accurate and detailed information for the purpose of assisting employees in answering their specific questions relating to benefits and claims
    • Working knowledge of FLSA, ADA, FMLA, ERISA and other applicable laws
    • Experience and knowledge of Workman’s Compensation Insurance and claims
    • Superior knowledge of HRIS systems and electronic onboarding software programs such as ADP Workforce Now
    • Excellent written and oral communication skills with ability to communicate with employees of all levels throughout a diverse client base in multiple states
    • “Customer-focused” – “Go to” person who delivers the highest level of customer service at all times to clients and employees
    • Top-notch organizational skills and task completion
    • Strong problem-solving ability
    • Superior team skills and strong ability to work well with all levels of employees across the organization
    • Excellent ability to prioritize and multi-task in a demanding, fast-paced environment
    • BS Degree or higher in Human Resources, Business or equivalent background
    • PHR Certification a plus


      Keywords: Job Juncture, Syracuse , Human Resources Client Services Manager, Executive , Syracuse, New York

      Click here to apply!

      Didn't find what you're looking for? Search again!

      I'm looking for
      in category

Other Executive Jobs

Systems Engineer; Air Traffic Management
Description: What you will be part of Saab Traffic Management TM serves air traffic and marine customers around the globe with advanced solutions that enable the safe and efficient movement of people and goods. (more...)
Company: Saab Group
Location: Syracuse
Posted on: 12/9/2018

Description: SUMMARY The primary purposes of this position are to assist the Store Manager and/or Co-Manager with the operation of the retail store, to maximize profit and loss P L performance by executing company (more...)
Company: Walgreens Co
Location: Binghamton
Posted on: 12/13/2018

Case Manager, Electronic Monitoring - Rochester
Description: Job Description br Rocky Mountain Offender Management Systems RMOMS is a leading provider of non-residential correctional services to Municipal, County, and State Governments throughout the United (more...)
Company: CoreCivic
Location: Rochester
Posted on: 12/15/2018

Psychiatric Service Line Director
Description: A need for an experienced healthcare professional in the Mental Health field is needed for this New York facility. Take a chance at this opportunity to become the next Administrative Director for the (more...)
Company: Nurse Management
Location: Binghamton
Posted on: 12/15/2018

Director of Nursing
Description: Baird Nursing Home is NOW HIRING The Baird has been serving the Greater Rochester community
Company: Baird Nursing Home
Location: Rochester
Posted on: 12/13/2018

Clinical Medical Director - Specialize in HBO and Wound Care - Upstate New York
Description: We are a national wound management company that partners with hospitals to manage the outpatient wound care centers. We are almost 800 centers strong nationwide seeing more than 330,000 patients per year (more...)
Company: Accelecare Wound Professionals
Location: Syracuse
Posted on: 12/15/2018

Oncology Service Line Director
Description: A stable and community-focused not-for-profit hospital in Northern New York is currently looking to add an engaged and creative Nurse Manager of Same Day Surgery to their Surgical Services Leadership (more...)
Company: Nurse Management
Location: Syracuse
Posted on: 12/8/2018

Route Sales Manager in Training
Description: Route Sales Manager in Training Join Ecolab s sales team as a Route Sales Manager in the Rochester, NY market. Within our industry leading Institutional division, this opportunity offers comprehensive (more...)
Company: Ecolab
Location: Rochester
Posted on: 12/9/2018

Finance Manager - JADAK
Description: The Finance Manager role is responsible for providing financial, analytical, reporting and decision support as a member of the JADAK FP A team. This role reports directly to JADAK's Senior Director, Finance. (more...)
Company: GSI Group
Location: Syracuse
Posted on: 12/11/2018

Regional Director of Clinical Operations- Northeast- Full Time - Syracuse, NY
Description: Summary: The Regional Director of Clinical Operations RDCO is responsible for the clinical and quality support of hospital based wound care and hyperbaric centers. This position requires travel 75 (more...)
Company: Healogics
Location: Syracuse
Posted on: 12/15/2018

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Syracuse RSS job feeds