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Service manager - Direct Hire - Syracuse NY

Company: Manpower
Location: Syracuse
Posted on: March 19, 2023

Job Description:

80k-100k based on experience- plus additional incentivesService Manager The Service Manager will be responsible for the operational success and profitability of the Service department operations. This is a full-time position and pay will be competitive based on education-level and experience. This position is responsible for efficient day-to-day running of the repair shop including best use of space, equipment and technicians, and effective coordination of service department workload. Primary Job Responsibilities:

  • Oversee service department operations and maintain a safe and efficient work environment
  • Review customer requests for service to ascertain cause for service request and type of repair required
  • Call on customers and prospects and influence and promote customer satisfaction, service, and support
  • Resolve customer problems to restore and promote positive customer relationships
  • Prepare service estimates and ensure STS estimate procedures are followed
  • Determine personnel, parts, and equipment required for repair orders
  • Monitor employees' work levels and review work performance
  • Provide technical training and guidance to all technicians to ensure quality work product and continued growth opportunities for all employees.
  • Supervise all work in shop to assure quality and that standards of performance and safety are met
  • Know the status of all jobs and report any concerns to Senior Leadership
  • Ensure that every job is completed on time, on schedule, and correctly the first time at maximum door rate
  • Perform quality control and sign off on every job before it leaves the shop
  • Ensure that all job paperwork is properly handled, that time on job is accurately tracked, and that parts and equipment used are accounted for
  • Investigate accidents and injuries and prepare reports of findings
  • Performs all other duties as assignedQualifications
    • Strong written and verbal communication skills. Exceptional computer/repair order management system familiarity.
    • Strong customer service experience.
    • Experience/Education: Minimum of 5 years' experience in a Service Manager or Shop Foreperson role in a heavy-duty trailer/truck equipment environment.
    • Must have a clean driving record and valid driver's license

Keywords: Manpower, Syracuse , Service manager - Direct Hire - Syracuse NY, Executive , Syracuse, New York

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