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Front Office Manager - The Statler Hotel

Company: Cornell University
Location: Ithaca
Posted on: September 25, 2022

Job Description:

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

As part of the university's comprehensive vaccination program, all Cornell employees are required to have and provide proof of an FDA-or WHO-authorized or approved COVID-19 vaccine or have obtained a university-approved disability/medical or religious exemption, regardless of their role and work location.

New hires are required to provide documentation showing full vaccination status (that is, completion of two shots of the Moderna or Pfizer vaccine or one shot of the Janssen/Johnson & Johnson) before their first day of work. If a new hire's vaccination is not complete or information is not received by their start date, the first day of work will be delayed. It is possible in some cases that an offer of employment may be withdrawn.

For additional information on Cornell's Vaccination Compliance Program click here.

Are you interested in being on the forefront of impacting and developing our future leaders in hospitality? Are you longing for a career that gives you the opportunity for fulfilling and meaningful work?

Cornell University's Statler Hotel is searching for our next leader of our Front Office Team. Our Front Office Manager leads teams of professional staff and bright, young, talented college students who are eager to learn and be inspired to work together to deliver a WOW to guests of the Statler Hotel. This is a key position in participating in our teaching mission by providing coaching and mentoring to student employees of the Front Office and by cooperating with faculty and students as a part of classes or research that may be integrated into the operation.

The Statler Hotel & The Nolan School of Hotel Administration:

Located in the heart of a vibrant Ivy League campus, the Statler Hotel is part of Cornell University's Nolan School of Hotel Administration and is the gateway to Cornell University for many visitors. Inspired by curiosity, the humble spirit of Upstate New York, and the scenic beauty of the Finger Lakes region, the Hotel has earned the dual distinction as the area's only AAA Four Diamond Award-winning property and the Ivy League's only "teaching hotel." With 153 rooms, the Statler Hotel is a full-service property with a conference center, four restaurants and over 16,000 square feet of meeting and banquet facilities.

The Cornell Peter & Stephanie Nolan School of Hotel Administration is the premier school for hospitality education in the world. As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality-marketing, finance, real estate, operations, and more, all applied to the world's largest and most exciting industry. Top faculty, industry leaders, alumni, and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day.

The Front Office Manager Opportunity:

As the leader of our Front Office Team you will report to the Director of Rooms and lead the overall management of Front Office operations, including: Bellstand/Valet, PBX, Reservations, Night Audit, and Front Desk. This position is critical for providing a world class level of service to guests of the Statler Hotel from the moment guests come into contact with our Bellstand and Front Office staff to their departure. The Front Office Manager serves as Manager-on-Duty (MOD) for the hotel, taking responsibility for the overall guest experience during their stay in the Statler Hotel and exercising discretion and independent judgment to ensure quality and service standards are met throughout the hotel. The MOD facilitates communication and cooperation between all operating departments, providing direction to staff, anticipating and responding to operational needs, maintaining inventory controls and overseeing cash handling procedures. The Front Office Manager is a part of the Statler Hotel's Leadership Team and has the opportunity to initiate and lead projects as well as participate in management meetings serving on committees in the Hotel, School, and University.

The Statler Hotel's Leadership Team:

Statler Hotel managers are expected to lead with hospitality. We connect with each member of our staff, ensuring staff feel welcomed, comfortable and important. We strive for self-mastery, accepting of ourselves and others, demonstrating empathy and gratitude. We lead with a servant heart, practicing the fundamentals of LEAD (listen, educate, action and deliver). We engage, intentionally giving our time, talent and heart to those we lead, making sure everyone on our team feels significant, leveraging the power of encouragement. We use a coaching style of leadership, utilizing SMART goals and extending grace as we motivate employees to do their best. We create stories and memorable experiences to inspire our staff.

What we are looking for in a Front Office Manager:

* Bachelor's Degree and 2-4 years of relative experience working as a front office manager, ideally in a 4 star/diamond hotel.
* Proven ability to assume responsibility, act decisively, and lead staff.
* Excellent oral and written communication skills.'
* Ability to troubleshoot and resolve guest problems quickly and calmly.
* Must be driven and energetic with excellent customer service, teamwork and leadership skills.
* Must be organized and able to multi-task.
* Ability and enthusiasm to coach, mentor and train students as well as other inexperienced staff.
* Computer skills, proficient with Microsoft Office Suite
* Good working knowledge of hotel management systems/revenue management/online travel agencies.
* Professional demeanor fitting of a high end, four-diamond hotel property.

Rewards & Benefits:

As a Statler Hotel employee, you uniquely reap the benefits of working for Cornell University, a nationally ranked Ivy League institution. Cornell has been recognized as an award-winning workplace for our health, wellbeing, sustainability and diversity initiatives. Cornell provides a wide array of great benefits which include:

* Health Care - Several excellent plan options for medical, dental, prescription drug, and vision care coverage.
* Generous Paid Time Off & Leave Provisions- This includes 3-4 weeks of vacation time, 13 holidays (including end of year winter break through New Year's Day), health and personal time, and parental leave.
* Retirement Plans - Employees are eligible for the 403(b) Cornell University Retirement Plan (CURP) which offers superior retirement savings benefits.
* Education - Options include the Employee Degree Program where you can earn a degree such as an MBA or a Master's in Management in Hospitality, taking classes to enrich your career skills, New York's 529 College Savings Program, and Cornell Children's Tuition Scholarship.
* Wellbeing - Working in a university setting gives you access to our athletic facilities and a plethora of wellness programs, NCAA sporting events, music, art and theater, lectures and other presentations and events.

Join Us & Apply Today!

This position is full-time, based in Ithaca, NY, and is eligible for benefits including some relocation assistance if you are not a local candidate. If interested in applying, we welcome you to include a cover letter with your application to highlight your interest and experience for the position. No visa sponsorship is available for this position.

For more information please contact:

Rick Kuhar '86

Director of Human Resources

130 Statler Drive

Ithaca, NY 14853

Phone: 607-255-9289


University Job Title:

Guest/Client Services Manager

Job Family:

Auxiliary Services



Pay Rate Type:




Contact Name:

Leanna Caloras

Number of Openings:


Job Titles and Pay Ranges:

To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator. The final rate of pay for the successful candidate will be determined considering the following criteria:

* Prior relevant work or industry experience.

* Education level to the extent education is relevant to the position.

* Unique applicable skills.

Current Employees:

If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.

Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. to use a dedicated workstation to complete an online application.

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.


Keywords: Cornell University, Syracuse , Front Office Manager - The Statler Hotel, Executive , Ithaca, New York

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