Front Office Manager - The Statler Hotel
Company: Cornell University
Posted on: September 25, 2022
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Are you interested in being on the forefront of impacting and
developing our future leaders in hospitality? Are you longing for a
career that gives you the opportunity for fulfilling and meaningful
Cornell University's Statler Hotel is searching for our next leader
of our Front Office Team. Our Front Office Manager leads teams of
professional staff and bright, young, talented college students who
are eager to learn and be inspired to work together to deliver a
WOW to guests of the Statler Hotel. This is a key position in
participating in our teaching mission by providing coaching and
mentoring to student employees of the Front Office and by
cooperating with faculty and students as a part of classes or
research that may be integrated into the operation.
The Statler Hotel & The Nolan School of Hotel Administration:
Located in the heart of a vibrant Ivy League campus, the Statler
Hotel is part of Cornell University's Nolan School of Hotel
Administration and is the gateway to Cornell University for many
visitors. Inspired by curiosity, the humble spirit of Upstate New
York, and the scenic beauty of the Finger Lakes region, the Hotel
has earned the dual distinction as the area's only AAA Four Diamond
Award-winning property and the Ivy League's only "teaching hotel."
With 153 rooms, the Statler Hotel is a full-service property with a
conference center, four restaurants and over 16,000 square feet of
meeting and banquet facilities.
The Cornell Peter & Stephanie Nolan School of Hotel Administration
is the premier school for hospitality education in the world. As an
integral part of the Cornell SC Johnson College of Business, the
school is leading the world in teaching and researching the
business of hospitality-marketing, finance, real estate,
operations, and more, all applied to the world's largest and most
exciting industry. Top faculty, industry leaders, alumni, and
students work together to generate new knowledge for the
hospitality industry and form the premier network that shapes the
industry every day.
The Front Office Manager Opportunity:
As the leader of our Front Office Team you will report to the
Director of Rooms and lead the overall management of Front Office
operations, including: Bellstand/Valet, PBX, Reservations, Night
Audit, and Front Desk. This position is critical for providing a
world class level of service to guests of the Statler Hotel from
the moment guests come into contact with our Bellstand and Front
Office staff to their departure. The Front Office Manager serves as
Manager-on-Duty (MOD) for the hotel, taking responsibility for the
overall guest experience during their stay in the Statler Hotel and
exercising discretion and independent judgment to ensure quality
and service standards are met throughout the hotel. The MOD
facilitates communication and cooperation between all operating
departments, providing direction to staff, anticipating and
responding to operational needs, maintaining inventory controls and
overseeing cash handling procedures. The Front Office Manager is a
part of the Statler Hotel's Leadership Team and has the opportunity
to initiate and lead projects as well as participate in management
meetings serving on committees in the Hotel, School, and
The Statler Hotel's Leadership Team:
Statler Hotel managers are expected to lead with hospitality. We
connect with each member of our staff, ensuring staff feel
welcomed, comfortable and important. We strive for self-mastery,
accepting of ourselves and others, demonstrating empathy and
gratitude. We lead with a servant heart, practicing the
fundamentals of LEAD (listen, educate, action and deliver). We
engage, intentionally giving our time, talent and heart to those we
lead, making sure everyone on our team feels significant,
leveraging the power of encouragement. We use a coaching style of
leadership, utilizing SMART goals and extending grace as we
motivate employees to do their best. We create stories and
memorable experiences to inspire our staff.
What we are looking for in a Front Office Manager:
* Bachelor's Degree and 2-4 years of relative experience working as
a front office manager, ideally in a 4 star/diamond hotel.
* Proven ability to assume responsibility, act decisively, and lead
* Excellent oral and written communication skills.'
* Ability to troubleshoot and resolve guest problems quickly and
* Must be driven and energetic with excellent customer service,
teamwork and leadership skills.
* Must be organized and able to multi-task.
* Ability and enthusiasm to coach, mentor and train students as
well as other inexperienced staff.
* Computer skills, proficient with Microsoft Office Suite
* Good working knowledge of hotel management systems/revenue
management/online travel agencies.
* Professional demeanor fitting of a high end, four-diamond hotel
Rewards & Benefits:
As a Statler Hotel employee, you uniquely reap the benefits of
working for Cornell University, a nationally ranked Ivy League
institution. Cornell has been recognized as an award-winning
workplace for our health, wellbeing, sustainability and diversity
initiatives. Cornell provides a wide array of great benefits which
* Health Care - Several excellent plan options for medical, dental,
prescription drug, and vision care coverage.
* Generous Paid Time Off & Leave Provisions- This includes 3-4
weeks of vacation time, 13 holidays (including end of year winter
break through New Year's Day), health and personal time, and
* Retirement Plans - Employees are eligible for the 403(b) Cornell
University Retirement Plan (CURP) which offers superior retirement
* Education - Options include the Employee Degree Program where you
can earn a degree such as an MBA or a Master's in Management in
Hospitality, taking classes to enrich your career skills, New
York's 529 College Savings Program, and Cornell Children's Tuition
* Wellbeing - Working in a university setting gives you access to
our athletic facilities and a plethora of wellness programs, NCAA
sporting events, music, art and theater, lectures and other
presentations and events.
Join Us & Apply Today!
This position is full-time, based in Ithaca, NY, and is eligible
for benefits including some relocation assistance if you are not a
local candidate. If interested in applying, we welcome you to
include a cover letter with your application to highlight your
interest and experience for the position. No visa sponsorship is
available for this position.
For more information please contact:
Rick Kuhar '86
Director of Human Resources
130 Statler Drive
Ithaca, NY 14853
University Job Title:
Guest/Client Services Manager
Pay Rate Type:
Number of Openings:
Job Titles and Pay Ranges:
To learn more about Cornell's non-union staff job titles and pay
ranges, see Career Navigator. The final rate of pay for the
successful candidate will be determined considering the following
* Prior relevant work or industry experience.
* Education level to the extent education is relevant to the
* Unique applicable skills.
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