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Product Manager - Insurance & RCM

Company: Aspen Dental
Location: Syracuse
Posted on: January 16, 2022

Job Description:

Aspen Dental Management, Inc. (ADMI) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 46 states in three distinct categories: Dental care, urgent care, and medical aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. ADMI provides a comprehensive suite of centralized business support services that power the impact of four consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care and Chapter Aesthetic Studio. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our continued growth, we have an exciting opportunity to join our team as a Product Manager - Insurance & RCM.
We are seeking an experienced product professional (no direct report) that will serve as an IT Product Manager for all of our Insurance related products in an exciting multi-faceted space with multiple touchpoints across digital and omni-channel. This role will report to Manager of Product Management & Business Engagement and will collaborate cross-functionally in a complex multi-layered organization.
As a product leader in the Insurance domain, you will play a critical role in discovering and delivering new capabilities as well as improving existing customer experiences through enhancements and new product development. You must be passionate about building great products and solving customer and business problems. You should have a strong track record of leading and developing products and teams, adapting to a fluid context and using data to drive decision-making.
It is important that you understand how product enhancements change customer behavior and the trends that are emerging in the market. You will be accountable for socializing the product vision at all levels of the organization, assessing opportunities, and collaborating with development teams. You will partner closely with business partners and stakeholders to ensure solutions are fully leveraged by the business.

  • Partner with Aspen Dentals Insurance and Revenue Cycle Management Teams to implement initiatives that support the organizations continued growth.
  • Discover known and unmet customer needs and possible feature/functionality concepts that meet those needs; gathering input from a variety of internal and external sources to define product concepts (analyzing competitors and market conditions to evaluate and articulate application of design and technology to the unmet customer need).
  • Develop business case(s), including financial impact and benefits statements, to support feature/functionality concepts and sell the concepts to internal audiences through persuasive oral and written presentations.
  • Communicate and collaborate with business and stakeholders to inform, adjust and shape prioritization of capabilities that improve the user experience; balancing priorities across the Insurance domain to identify/recommend/prioritize key opportunities and trade-offs.
  • Champion the needs of business teams and stakeholders throughout the development process; ensuring that what is delivered achieves the business value and ROI objectives of the project.
  • Collaborate on short and long term roadmap for products and manage product backlog; manage a prioritized view for communities of product stakeholders
  • Acquire and hone subject matter expertise relevant to drive success of team
  • Write user stories as part of an Agile project framework that: Directly support primary objectives of the project, Are appropriate in size for iterative, incremental development, include clear and specific acceptance criteria, take into account dependencies on other stories and/or projects & initiatives.
  • Manage expectations (negotiating appropriately - right people and right time, where necessary) to ensure a common understanding of where, when, and how the optimal prioritization of user stories.
  • Anticipate upstream and downstream impacts of projects and work with internal business groups to adapt business tools and practices in order to support new features and functionality; proactively identify problems that arise in the project, outline options, recommend solutions, and escalate as needed.
  • Lead & participate in cross-functional teams during the entire lifecycle of product development, including deployment and post-deployment activities to ensure communication of product solutions and benefits to customers and stakeholders; including knowledge transfer and training for on-going management of features.
  • Able to lead multiple product efforts simultaneously at various stages of their development and maturity.
  • Exercise sound judgment and decision making to maintain high levels of visibility and transparency to leadership, to solicit guidance or assistance to address blockers and issues.
  • Perform other duties as assigned.
    • BA/BS degree
    • 3+ years experience in one or more of the following areas: Business Analysis, Product Management; Agile project/program management; Agile and/or lean software development, or another product ownership role.
    • Insurance and RCM expertise in healthcare field is desired.
    • Familiarity of ADA procedure codes
    • Knowledge on insurance filing process, insurance priorities, fee schedules
    • Batch and Real-time 270/271 electronic eligibility inquiry and response transactions
    • Understanding of Electronic Claims Processing 276/277 Electronic Claims Status inquiry and response transactions, 835 Electronic Remittance Advice (ERA), knowledge on AR & Payments processes
    • Ability to execute simple queries through SQL and understand database methodologies.
    • Solid grasp of Agile, Iterative and Waterfall Software Development Life Cycle.
    • Ability to handle shifting priorities, demands and timelines through analytical and problem-solving capabilities.
    • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
    • Familiarity with digital, physical and mobile customer journeys.
    • Additional Skills & Experience (a plus): Usability, UX and design experience, resource management and supervision of junior members of staff.
    • Familiarity and comfort navigating large corporate organizations.
    • Strong leadership profile, demonstrated prioritization and negotiation skills.
    • Able to operate effectively in areas of uncertainty, ambiguity and conflict to focus and deliver against business goals.
    • Track record of taking ownership and driving results at various levels of professional Jobble

Keywords: Aspen Dental, Syracuse , Product Manager - Insurance & RCM, Executive , Syracuse, New York

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