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National Account Manager

Company: Pandion Optimization Alliance
Location: Syracuse
Posted on: March 26, 2020

Job Description:

The National Account Manager will be responsible for providing account management services and support to all assigned accounts.--This position will assist the Member Implementation Specialist to ensure new members are on-boarded in an expeditious and professional manner to all key contracts.--This position will be responsible for promoting and selling consulting services and offerings to existing and new members. This position will be responsible for exceeding same store and new store annual growth markers.DUTIES AND RESPONSIBILITIES:Under the supervision of the Chief Operating Officer:----------------------Understands and promotes the mission, policies and procedures of Pandion Optimization Alliance.Works with the Chief Operating Officer in using and diligently following the Account Manager Procedure Manual.Develops and maintains strong customer relationships and customer satisfaction with members and affiliates.Works with all key personnel within member organizations to identify potential contract participation as necessary based on the volume requirements outlined in the Account Manager Procedure Manual.Keep members informed of valuable reports and services available through local purchasing group and national GPO.Identifies and resolves member problems with contracted vendors.Promotes and advertises programs, services, initiatives, and contracts available through local and national purchasing companies. Promotes upcoming meetings and educational events to members and affiliates.Ensures continuous improvement in the quality of services offered by the company.Updates the Salesforce database for each member and affiliate.Assists in improving customer service activities.Keeps abreast of trends and potential opportunities to return additional value and cost savings to customers.Performs other duties as assigned.QUALIFICATION REQUIREMENTS:Bachelors' degree preferred.--Two to three years' direct customer service experience and two-three years' experience in a healthcare related industry required.--Purchasing/contract experience desirable.Must be proficient in contact management system and Microsoft Office Programs; Windows, Excel, PowerPoint, etc.Must be able to communicate verbally and in writing in an effective professional and persuasive manner.--Must be able to interface effectively with all organizational levels of healthcare and other market segment organizations.Professional demeanor, excellent presentation skills.Must be able to manage multiple and complex business tasks as part of daily routine.--Must have own, reliable transportation. Must be able to travel throughout Region, including periodic two-three day trips.Incumbent is required to: drive and sit for prolonged periods of time; use office equipment normally associated with the above duties; travel by airplane and car.--Lifting requirements are minimal.

Keywords: Pandion Optimization Alliance, Syracuse , National Account Manager, Executive , Syracuse, New York

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