Technical Support Engineer
Company: NICE Systems
Location: Auburn
Posted on: April 10, 2021
|
|
Job Description:
Position at NICE ESSENTIAL DUTIES AND RESPONSIBILITIES Under
minimal supervision, serve as Tier 2 triage/troubleshooter for
Nexidia Hosted and On Premise deployments. Communicate with
customers directly via telephone and e-mail in a professional and
diligent manner. Ensure customers are satisfied prior to closing
support issues. Coordinate with team members to manage and
contribute to daily team workload. Performs and documents
root-cause analysis as needed to resolve or escalate software and
deployment issues. Work with QA, Professional Services, IT, and
Deployment Services to gather and document technical information
needed to resolve or escalate product issues. Contribute to process
and troubleshooting documentation in the support knowledge base.
Help foster innovation in tools and processes to make the team more
effective and efficient. Adhere to defined technical support
process and offer improvements as necessary. Understands and
adheres to Nexidia compliance standards as they appear in the
Employee handbook, Corporate Compliance Policies, Code of Conduct
and Conflict of Interest Policy. KNOWLEDGE, SKILLS, AND ABILITIES
SQL Server (DBA activities, experience with SQL queries, functions,
and stored procedures) Windows server (IIS, Windows security,
optimization, and troubleshooting) Networking fundamentals (TCP/IP,
LAN, WAN, VPN routing, Audio codec,) Security and encryption
fundamentals (SSL/TLS, SSH, PGP) Ability to read and understand
program source code. Web technologies (ASP.NET, XML, XSLT)
Meticulous about documentation and record-keeping Strong
communication skills (verbal, listening, reading and writing
skills) Demonstrated problem solving , troubleshooting and
analytical skills Work successfully in a strong team environment
Basic understanding of Virtualization and AWS concepts. EDUCATION
AND EXPERIENCE BS in Computer Science, Engineering, or Mathematics;
equivalent work experience considered 4+ years of experience
supporting enterprise software applications and system integrations
NICE is committed to provide an environment based on equal
opportunity for all qualified applicants and employees. It is the
policy of NICE to afford equal employment opportunities to
qualified individuals, regardless of age, race, color, creed,
religion, citizenship, ancestry, national origin, sex, gender,
pregnancy, mental or physical disability, marital status, veteran
status, service in the Armed Forces, sexual or affectional
orientation, atypical hereditary cellular or blood traits, genetic
information, status as a victim of domestic or sexual violence,
and/or any other status protected by any applicable federal, state
and/or local statute or regulation.
Keywords: NICE Systems, Syracuse , Technical Support Engineer, Engineering , Auburn, New York
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Engineering JobsDiesel Mechanic Description: Job Description Aim is a financially strong, family-owned company, that has Company: Aim Transportation Solutions Location: Rome Posted on: 04/22/2021 Principal Platform Security Engineer (Elmira) Description: Job DescriptionDoes being on the inside of a transformational organization sound exciting to you Well, read on CVS Health is positioned as the nations premier health innovation company. Through our (more...) Company: CVS Health Location: Elmira Posted on: 04/22/2021 Mac Tools Seeking Mechanics - Automotive Technicians - Full Training Description: Job title: Mac Tools Seeking Mechanics - Automotive Technicians - Full Training Job description: Build a Great Career and a Quality Life with Mac Tools. Feel the freedom and independence of working on (more...) Company: Mac Tools Location: Antwerp Posted on: 04/22/2021 Mac Tools Seeking Mechanics - Automotive Technicians - Full Training Description: Job title: Mac Tools Seeking Mechanics - Automotive Technicians - Full Training Job description: Build a Great Career and a Quality Life with Mac Tools. Feel the freedom and independence of working on (more...) Company: Mac Tools Location: Fayetteville Posted on: 04/22/2021 Senior Sales Engineer, Teams Description: Stack Overflow is the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. More than 50 million professional and aspiring programmers visit Stack (more...) Company: Stack Overflow Location: Syracuse Posted on: 04/22/2021 Mac Tools Seeking Mechanics - Automotive Technicians - Full Training Description: Job title: Mac Tools Seeking Mechanics - Automotive Technicians - Full Training br br Job description: br br Build a Great Career and a Quality Life with Mac Tools. br br Feel the freedom (more...) Company: Mac Tools Location: Sandy Creek Posted on: 04/22/2021 Auto Technician - Now Hiring Description: Geared for the DrivenSafety is always top of mind for Valvoline Instant Oil ChangeSM VIOC , and we want you to know that we are working hard to protect our team members and our guests with our stay-in-your-car (more...) Company: Valvoline Instant Oil Change Location: Auburn Posted on: 04/22/2021 Appliance Repair Technician Appliance - Syracuse, NY ($5,000.00 Sign-on Bonus) Description: Competitive hourly rates with monthly/yearly bonus potential starting at 27.00/hr and OT opportunities available. br 5,000 Sign on Bonus after 90 Days of Employment br Company Provided Van br (more...) Company: Asurion Location: Syracuse Posted on: 04/22/2021 Mac Tools Seeking Mechanics - Automotive Technicians - Full Training Description: Job title: Mac Tools Seeking Mechanics - Automotive Technicians - Full Training br br Job description: br br Build a Great Career and a Quality Life with Mac Tools. br br Feel the freedom (more...) Company: Mac Tools Location: Cazenovia Posted on: 04/22/2021 Controls Engineer Description: Controls Engineer Rochester, NY area Client, growing provider of engineered automated material handling solutions used in the food and beverage, Aerospace, Automotive, Specialty Metals and Manufacturing (more...) Company: Kelly Services Location: Rochester Posted on: 04/22/2021 |