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Senior Desktop Engineer

Company: Cornell University
Location: Ithaca
Posted on: February 23, 2021

Job Description:

As a member of the Desktop Engineering Team, this position will serve in a technical capacity as well as carry relationship maintenance and facilitation responsibilities.-- The goal of the work performed in this position is to continue the high level of service that the CIT Desktop Engineering Team provides around the tools and services we are responsible for and that our campus partners have come to expect. This position will continue to promote the adoption of the various services we currently provide as well as those services that are launched in the future.--This position will be expected to work closely with the Desktop Engineering Manager and the Endpoint Management Tools and Certified Desktop Services managers to improve existing service products, programs and to continue to identify and develop innovative solutions to desktop computing management problems found in ITSGs across the Cornell Campus. As part of this responsibility this position will be expected to work with our campus partners to identify their evolving needs in terms of the services that we provide. This position will also be expected to work with our campus partners to solicit feedback and to research answers to complex Technical Support Provider questions and problems.Work with campus partners as well as the entire CIT organization, crossing divisional boundaries, to lead projects with a critical IT component; Manage the planning, implementation, resources, communication, tracking and reporting. Work with business leadership to define scope. Advise staff and other clients in the formulation of project budget, project financial management and support securing funding when necessary.To promote the adoption of Services that CIT Desktop Engineering provides and to encourage acceptance of change in our services as technologies and management evolves with the market this position will also be expected to develop, manage and present complex training and educational events for technical staff or end users and then to monitor and evaluate the effectiveness of those trainings.This position is anticipated to work closely with the CIT Desktop Engineering Team, but also will need to build and maintain relationships across the campus, engaging stakeholders and teams, gathering and understanding requirements, training and advising, and providing 3rd level technical support. This position will interface with customers regularly and will be a strong resource and advocate for building an IT@Cornell community around our services. This position will be expected to work with other CIT Desktop Engineering Team members as well as with management in planning, organizing and providing general tactical service delivery oversight, and assist in identifying the What, How, When and Who when issues arise, or new projects are assigned to our team.Some off-hours and weekend work will be required in support of infrastructure, services and response to unexpected outages. Required Qualifications: Bachelor's degree with a minimum of 3 years' experience working in a mixed Microsoft/Apple production environment, or an equivalent combination of education and experience required.

  • Deep experience with managing Windows Operating Systems in the enterprise, this includes both Windows Desktop and Server OSes, as well as Active Directory and Group Policy.--
  • Microsoft Configuration Manager infrastructure configuration and management, Microsoft Azure and Intune.--
  • Understanding of the fundamentals of Enterprise Desktop Support, including Windows, MacOS, iOS, Android, ChromeOS in the modern workplace which utilizes both on-premise and cloud-based infrastructure and services.--
  • Proven success in providing customer service and end-user support to highly technical users as well as direct consumers of IT services.--
  • Excellent written, oral communication and organizational skills. Able to prioritize and manage multiple complex projects simultaneously involving working groups made of up CIT and external team members.
  • Ability to work very closely with other technical staff in both a team and a client/service provider capacity, in a professional, respectful work environment.
  • Ability to work both remotely and at the Ithaca campus location.
  • Position requires flexible work arrangements and may require going to the Ithaca campus on short notice or work there multiple days a week, occasionally including weekend work.No Visa sponsorship available for this position.University Job Title:Consultant/Advisor SrLevel:FPay Rate Type:SalaryCompany:EndowedContact Name:Cyndi MorrisNumber of Openings:1Current Employees:If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.Online Submission Guidelines:Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.Employment Assistance:If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Department of Inclusion and Workforce Diversity at voice (607) 255-3976, fax (607) 255-7481, or email at-- owdi@cornell.edu .For general questions about the position or the application process, please contact the Recruiter listed in the job posting.Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. to use a dedicated workstation to complete an online application.Notice to Applicants:Please read the required Notice to Applicants statement by clicking here . This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.EEO Statement:Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.2020-02-19-08:00 Posted 18 Days Ago Full time WDR-00022587 About Us Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students and staff impart an uncommon sense of larger purpose and contribute creative ideas to further the university's mission of teaching, discovery and engagement. With our main campus located in Ithaca, NY, Cornell's far-flung global presence includes the medical college's campuses on the Upper East Side of Manhattan and Doha, Qatar, as well as the Cornell Tech campus located on Roosevelt Island in the heart of New York City. We offer a rich array of services, programs and benefits to help employees advance in their career and enhance the quality of personal life, including employee wellness, workshops, childcare and adoption assistance, parental leave and flexible work options.

Keywords: Cornell University, Syracuse , Senior Desktop Engineer, Engineering , Ithaca, New York

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