Senior Desktop Engineer
Company: Cornell University
Location: Ithaca
Posted on: February 23, 2021
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Job Description:
As a member of the Desktop Engineering Team, this position will
serve in a technical capacity as well as carry relationship
maintenance and facilitation responsibilities.-- The goal of the
work performed in this position is to continue the high level of
service that the CIT Desktop Engineering Team provides around the
tools and services we are responsible for and that our campus
partners have come to expect. This position will continue to
promote the adoption of the various services we currently provide
as well as those services that are launched in the future.--This
position will be expected to work closely with the Desktop
Engineering Manager and the Endpoint Management Tools and Certified
Desktop Services managers to improve existing service products,
programs and to continue to identify and develop innovative
solutions to desktop computing management problems found in ITSGs
across the Cornell Campus. As part of this responsibility this
position will be expected to work with our campus partners to
identify their evolving needs in terms of the services that we
provide. This position will also be expected to work with our
campus partners to solicit feedback and to research answers to
complex Technical Support Provider questions and problems.Work with
campus partners as well as the entire CIT organization, crossing
divisional boundaries, to lead projects with a critical IT
component; Manage the planning, implementation, resources,
communication, tracking and reporting. Work with business
leadership to define scope. Advise staff and other clients in the
formulation of project budget, project financial management and
support securing funding when necessary.To promote the adoption of
Services that CIT Desktop Engineering provides and to encourage
acceptance of change in our services as technologies and management
evolves with the market this position will also be expected to
develop, manage and present complex training and educational events
for technical staff or end users and then to monitor and evaluate
the effectiveness of those trainings.This position is anticipated
to work closely with the CIT Desktop Engineering Team, but also
will need to build and maintain relationships across the campus,
engaging stakeholders and teams, gathering and understanding
requirements, training and advising, and providing 3rd level
technical support. This position will interface with customers
regularly and will be a strong resource and advocate for building
an IT@Cornell community around our services. This position will be
expected to work with other CIT Desktop Engineering Team members as
well as with management in planning, organizing and providing
general tactical service delivery oversight, and assist in
identifying the What, How, When and Who when issues arise, or new
projects are assigned to our team.Some off-hours and weekend work
will be required in support of infrastructure, services and
response to unexpected outages. Required Qualifications: Bachelor's
degree with a minimum of 3 years' experience working in a mixed
Microsoft/Apple production environment, or an equivalent
combination of education and experience required.
Keywords: Cornell University, Syracuse , Senior Desktop Engineer, Engineering , Ithaca, New York
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