Delivery Coach CDT

Company: Lowe's Home Improvement
Location: Syracuse
Posted on: January 11, 2021

Job Description:

What You Will DoThe primary function of the Delivery Coach is fleet management, including registration, preventative maintenance and repairs for 10-40 trucks in the fleet and 5-20 power equipment units throughout the facility; ensuring driver logs are in compliance with federal and state DOT regulations; and reconciling fuel expenses based on monthly reports. The Delivery Coach is also responsible for leading a team of drivers and riders, including monitoring overall driver performance; schedule creation; timesheet review; oversight of delivery and post-delivery activities; ensuring training is completed; promoting safety awareness for drivers; and ensuring customer satisfaction of delivery service. The Delivery Coach also owns the back-up driver program (e.g., identifying openings, upskilling new drivers) and is accountable for delivery and fleet operations expenses. As the Manager On Duty (MOD), this position is accountable for ensuring excellent customer service by overseeing the service desk (e.g., by responding to escalated customer phone calls); resolving exceptions, including operational, scheduling, repair, and delivery issues; ensuring building safety and security; and providing coaching and feedback to service associates and delivery teams. The MOD is expected to promote a safety culture among all CDT employees by continuously monitoring work to ensure all employees understand and implement safety policies and practices; conducting regular safety reviews; quickly and appropriately responding to incidents or injuries; investigating safety accidents, injuries, and product incidents; performing daily business closeout duties (e.g., reporting, locking building).Travel Requirements: This role does not require regular overnight travel.What We're Looking For--- Required to work a set schedule that meets the needs of the facility.--- May be asked to work mornings, afternoons, nights, and/or weekends based on the needs of the facility.--- Must work in a distribution/warehouse environment with the physical and environmental aspects typically associated with such environment.--- Minimally must be able to lift 50 pounds without assistance; ability to lift up to 70 pounds.What You Need to SucceedMinimum Qualifications--- High school diploma or equivalent AND any other below. --- 2 years of experience in a retail organization.--- 1 year of experience as a delivery manager in a retail environment.--- 1 year of fleet management experience.--- Licensed driver with reliable transportation and ability to pass MVR screen. Preferred Qualifications--- 2 years of experience as a delivery manager in a retail environment with direct report responsibilities. --- 2 years of fleet management experience --- Previous experience in a Lowe's store, distribution center or other Lowe's operation.--- Bi-lingual skills helpful, if applicable to the facility#LI-TS1

Keywords: Lowe's Home Improvement, Syracuse , Delivery Coach CDT, Education / Teaching , Syracuse, New York