Customer Service Relationship Specialist- In-Office- New Hartford, NY
Company: The Hartford
Location: Clinton
Posted on: June 27, 2025
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Job Description:
CRS/Billing Spec I - OK10LN We’re determined to make a
difference and are proud to be an insurance company that goes well
beyond coverages and policies. Working here means having every
opportunity to achieve your goals – and to help others accomplish
theirs, too. Join our team as we help shape the future. As a
Customer Service Relationship Specialist, your primary role is to
provide an effortless experience to our existing policyholders,
third parties and agents regarding insurance questions, inquiries,
or concerns. You will work with customers by handling a variety of
inbound telephone calls regarding their policies. Your success is
important to us - you will receive ongoing coaching and development
to support you as you build your career at The Hartford. Location:
This Position is located in New Hartford, NY Start Date: August
18th, 2025 Training Hours/Post Training Hours: Monday-Friday, 8:45
a.m. - 5:30 p.m. EST Training Time Frame: 9 weeks (with no time
off) Base pay is $23 per hour with the opportunity for growth
RESPONSIBILITIES: Promote digital self service capabilities. Take
ownership to ensure that we go above and beyond to service each
caller's needs, utilizing every touch point as an opportunity to
build value and The Hartford brand. Assisting customers over the
phone?. Must have the ability to learn insurance product and
processes in training environment?. Required to commit to the
training and work schedule?. Have a dedicated workspace free from
distractions during work and training hours?. QUALIFICATIONS: A
demonstrated background in customer service, call center,
insurance, retail, restaurant or a related field Ability to work in
a fast-paced complex environment while navigating multiple
programs. Problem solving and critical thinking skills with strong
attention to detail. Excellent communication skills with ability to
empathize with customers and colleagues. Adaptability High School
Diploma or equivalent experience required. Spanish bilingual a
plus. INTERNET : For full-time, occasional, part-time, or remote
positions: (1) high speed broadband internet service is required,
we do not recommend or support DSL, wireless, Wi-Fi, Hotspots,
Fiber without a modem and Satellite; (2) Internet provider supplied
modem/router/gateway is hardwired to the Hartford issued computer
with an ethernet cable; and (3) minimum upload/download speeds of
10Mbps/100 Mbps will be required. To confirm whether your Internet
system has sufficient speeds, please visit http://www.speedtest.net
from your personal computer. ADDITIONAL INFORMATION: We are
invested in you from Day 1 as an individual and in your career
journey. We prioritize supporting your skill development early in
your career. Whether this means growing your career within the
business or leveraging your talents across the organization, you
can count on your leader to make an investment in your development!
BENEFITS: Medical, Dental, Vision, Life and Disability Insurance.
Effective day 1. ? 25 days paid time off in your first full year of
service and Paid Holidays Tuition reimbursement, Student Loan
Paydown Program 401K Click on this link to learn more about our
comprehensive benefits package and award-winning well-being
program: https://www.thehartford.com/careers/benefits Compensation
The listed annualized base pay range is primarily based on analysis
of similar positions in the external market. Actual base pay could
vary and may be above or below the listed range based on factors
including but not limited to performance, proficiency and
demonstration of competencies required for the role. The base pay
is just one component of The Hartford’s total compensation package
for employees. Other rewards may include short-term or annual
bonuses, long-term incentives, and on-the-spot recognition. The
annualized base pay range for this role is: $42,560 - $63,840 Equal
Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual
Orientation/Gender Identity or Expression/Religion/Age About Us |
Our Culture | What It’s Like to Work Here | Perks & Benefits
Keywords: The Hartford, Syracuse , Customer Service Relationship Specialist- In-Office- New Hartford, NY, Customer Service & Call Center , Clinton, New York
