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Administrative Assistant / Front Desk Receptionist

Company: McGraw House
Location: Ithaca
Posted on: June 24, 2022

Job Description:

McGraw Housing Company, Inc. - Job Description ADMINISTRATIVE ASSISTANT / FRONT DESK RECEPTIONIST This position requires the ability to work independently and as a cooperative member of an administrative team. The Administrative Assistant must establish reliable routines while exercising good judgment and knowledge of when flexibility is appropriate in applying regulations, policies, and procedures to specific circumstances. This full-time, overtime eligible position reports directly to the Executive Director. General Responsibilities - including but not limited to the following:

  • Warmly greet and welcome residents, visitors, and the general public and direct them to desired office or location, provide requested information, or make appropriate referrals as needed
  • Answer, screen, and forward incoming phone calls in a friendly and professional manner
  • Respond to resident questions and requests
  • Provide general information to the public
  • Maintain front office in a way that's consistently neat, clean, and functional for everyone
  • Record maintenance requests and direct to appropriate personnel
  • Accept and record payments, and provide receipts as needed
  • Prepare and maintain accurate record keeping systems
  • Coordinate reservations for the Guest Apartment rental
  • Maintain a complete inventory of office supplies and order new materials as needed
  • Prepare and distribute weekly dining menus as instructed; assist with meal orders, changes, and cancellations
  • Maintain dining billing
  • Collect and maintain updated pet and parking information
  • Oversee all steps related to preparation and publication of monthly newsletter and events calendar
  • In coordination with other staff, schedule resident activities and events, and publicize same
  • Maintain accurate record keeping, inventory and disbursement of keys and fobs
  • Assist all staff as needed; complete other work as assigned by the Executive Director Additional Expectations:Exercise excellent command of the English language including strong verbal and written communication skills. Excellent interpersonal and customer service skills. Develop and maintain a positive, friendly, professional, and respectful working relationship with residents, staff, Board, LUBS and the public. Maintain confidentiality. Maintain a clean and professional appearance. Able to take initiative and work with minimal supervision. Exercise excellent organizational skills, and an ability to handle multiple tasks and projects simultaneously and independently. Able to learn quickly and understand and follow complex oral and written instructions. Exercise flexibility in planning and carrying out work. Duties must be performed neatly, precisely, and accurately. Knowledge of office systems and ability to develop, implement and refine them. Extensive knowledge of Microsoft Word, Publisher and Excel programs preferred. Abide by McGraw House routines, policies and procedures along with Personnel and Administrative Policies. Demonstrate an appreciation for a diverse and inclusive environment.

Keywords: McGraw House, Syracuse , Administrative Assistant / Front Desk Receptionist, Administration, Clerical , Ithaca, New York

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