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Call Center Representative - Medical Office

Company: CNY Family Care, LLP
Location: East Syracuse
Posted on: June 24, 2022

Job Description:

When you come to work for CNY Family Care, you join the best family practice in Onondaga County. Our commitment to service excellence sets us apart. Our Cornerstones: Patient-Centered Medical Home Excellence, Teamwork, Safety, Respect, and Professionalism, guide us as we provide care for our community.

As a part of those Cornerstones, it is especially important to us that we create a work environment where people feel welcomed, comfortable, valued for what they bring to the organization, and recognized for their contributions. It goes beyond salary and benefits. We work hard to develop an environment and culture that attracts top-quality talent. That is what sets CNY Family Care apart.

Responsible for answering high volume incoming calls from patients while ensuring a high level of customer service and maximizing productivity. Works with the physicians, managers, and co-workers in a friendly and cooperative manner to promote quality health care and support the daily operations of the practice. Establishes and maintains good interpersonal relationships with patients, their families, the public and co-workers. This position works collaboratively with all other staff to assist the patient and facilitate successful patient interaction with the practice team. This position reflects and carries forward the mission and goals of the practice both internally and throughout the community.


High school diploma or general education degree (GED) required; one to two years of college preferred. Minimum of two years previous experience working in Health Care/ Medical Records required; or three or more years of related experience and/or training in a medical office which uses an Electronic Medical Record; or equivalent combination of education and experience.

Demonstrated knowledge of medical terminology and procedures. Ability to effectively communicate to establish and maintain effective working relationships with doctors, patients, coworkers, management, and any other external customers. Knowledge of medical insurances and various policies/requirements necessary to obtain verifications. Minimum of 2 years related experience in healthcare. Experience in the management of a multi-line phone system.

We offer an incredibly competitive compensation and benefits package, 401K after six months with up to 4% matching, an additional annual discretionary profit sharing contribution, as well as liberal paid time-off.

Health benefits available to all fulltime employees and coverage becomes effective the first of the month following your date of hire.

Vacation time is available for use after three months.

Tuition reimbursement is available for career-related education.


Keywords: CNY Family Care, LLP, Syracuse , Call Center Representative - Medical Office, Administration, Clerical , East Syracuse, New York

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