Call Center Representative - Medical Office
Company: CNY Family Care, LLP
Location: East Syracuse
Posted on: June 24, 2022
When you come to work for CNY Family Care, you join the best
family practice in Onondaga County. Our commitment to service
excellence sets us apart. Our Cornerstones: Patient-Centered
Medical Home Excellence, Teamwork, Safety, Respect, and
Professionalism, guide us as we provide care for our community.
As a part of those Cornerstones, it is especially important to us
that we create a work environment where people feel welcomed,
comfortable, valued for what they bring to the organization, and
recognized for their contributions. It goes beyond salary and
benefits. We work hard to develop an environment and culture that
attracts top-quality talent. That is what sets CNY Family Care
Responsible for answering high volume incoming calls from patients
while ensuring a high level of customer service and maximizing
productivity. Works with the physicians, managers, and co-workers
in a friendly and cooperative manner to promote quality health care
and support the daily operations of the practice. Establishes and
maintains good interpersonal relationships with patients, their
families, the public and co-workers. This position works
collaboratively with all other staff to assist the patient and
facilitate successful patient interaction with the practice team.
This position reflects and carries forward the mission and goals of
the practice both internally and throughout the community.
High school diploma or general education degree (GED) required; one
to two years of college preferred. Minimum of two years previous
experience working in Health Care/ Medical Records required; or
three or more years of related experience and/or training in a
medical office which uses an Electronic Medical Record; or
equivalent combination of education and experience.
Demonstrated knowledge of medical terminology and procedures.
Ability to effectively communicate to establish and maintain
effective working relationships with doctors, patients, coworkers,
management, and any other external customers. Knowledge of medical
insurances and various policies/requirements necessary to obtain
verifications. Minimum of 2 years related experience in healthcare.
Experience in the management of a multi-line phone system.
We offer an incredibly competitive compensation and benefits
package, 401K after six months with up to 4% matching, an
additional annual discretionary profit sharing contribution, as
well as liberal paid time-off.
Health benefits available to all fulltime employees and coverage
becomes effective the first of the month following your date of
Vacation time is available for use after three months.
Tuition reimbursement is available for career-related
Keywords: CNY Family Care, LLP, Syracuse , Call Center Representative - Medical Office, Administration, Clerical , East Syracuse, New York
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