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Night Auditor - DoubleTree by Hilton Syracuse

Company: Chesapeake Hospitality
Location: East Syracuse
Posted on: November 23, 2021

Job Description:

Image: Overview: The DoubleTree by Hilton Syracuse offers 250 guest rooms, 14,000 square feet of flexible banquet space, a full service restaurant & lounge, an indoor pool, and high-end fitness center. Our hospitality professionals are all focused on delivering outstanding guest service to our guests. Associates are immersed in a culture of CARE, as we Create A Rewarding Experience for our guests, our associates, and our community. Position Summary: The beautiful DoubleTree by Hilton Syracuse has an opening for a full-time Night Auditor for our 250 room upscale hotel. This full-time position requires flexible availability to include overnight, weekends, and holidays. Responsibilities: Audit, post and balance daily cashiers work for outlets including, Rooms and Food and BeverageEnsure credit card system reconciles to daily transaction listsInform and train team new membersProvide excellent customer service to guests of the hotel.Perform all duties of a Guest Service Agent during the overnight hoursGreet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction. Qualifications: - Must have the ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.- Must exhibit strong decision-making skills.- Must be able to maintain confidentiality of information.- High School diploma/GED or equivalent education/experience required. - 6+ months of hotel front desk or night audit experience preferred.- Must be available to work a flexible schedule during the overnight shift. Availability to work weekends and holidays is required. Benefits: We offer competitive wages and benefits that include:FULL-TIME BENEFITSMedical, Dental & Vision InsuranceFlexible Spending Account401k retirement planLong-Term & Short-Term Disability InsuranceLife InsuranceTuition ReimbursementPaid Time OffHoliday PayDiscount travel programGrowth opportunity in an evolving organization, and much more. Career Growth: Career opportunities are endless with Chesapeake Hospitality! With 30+ hotels and restaurants, we welcome the opportunity to develop, grow, promote, and transfer any of our associates to the career they want.FRONT OFFICE CAREERTelephone OperatorConcierge AttendantBreakfast Room AttendantReservations ManagerGift Shop AttendantParking Attendant / Valet / Shuttle DriverReservations AgentSwimming Pool GuardtoFront Desk Agent / Night AuditortoFront Desk / Night Audit SupervisortoFront Office ManagertoRooms Division Manager / Director of Guest ServicetoGeneral Manager / Assistant General ManagertoCorporate OperationsOr cross-train to any other department or position! Work Authorization, COVID-19, EEO and ADA Information: Applicants must be authorized to work in the United States. Candidates who are offered a position must undergo a background check and drug screening.COVID-19We are committed to the health and safety of our associates and guests, and we adhere to CDC guidelines as well as state and local laws.EEO/ADA StatementChesapeake Hospitality is an equal employment opportunity employer, and all employment decisions are based on merit and the business needs of the company, and not race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, disability, marital status, veteran status, genetic information, or any other factor protected by law.We comply with the law regarding reasonable accommodation for employees who qualify for accommodation. If you need an accommodation to complete an application, please contact the Human Resources office of the hotel/restaurant to which you are applying.

Keywords: Chesapeake Hospitality, Syracuse , Night Auditor - DoubleTree by Hilton Syracuse, Accounting, Auditing , East Syracuse, New York

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