Senior Mental Health Account Specialist (MHAS)
Company: Disability Solutions
Location: Syracuse
Posted on: May 3, 2024
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Job Description:
Working with UsChallenging. Meaningful. Life-changing. Those
aren't words that are usually associated with a job. But working at
Bristol Myers Squibb is anything but usual. Here, uniquely
interesting work happens every day, in every department. From
optimizing a production line to the latest breakthroughs in cell
therapy, this is work that transforms the lives of patients, and
the careers of those who do it. You'll get the chance to grow and
thrive through opportunities uncommon in scale and scope, alongside
high-achieving teams rich in diversity. Take your career farther
than you thought possible.Bristol Myers Squibb recognizes the
importance of balance and flexibility in our work environment. We
offer a wide variety of competitive benefits, services and programs
that provide our employees with the resources to pursue their
goals, both at work and in their personal lives. Read more:
careers.bms.com/working-with-us .Senior Mental Health Account
Specialist (MHAS)Therapeutic Area (TA): PsychiatryLocation: US
FieldBristol Myers Squibb has a rich history in Neuroscience
focused on developing innovative medicines to help people living
with Neurodegenerative and Neuromuscular conditions. Bristol Myers
Squibb currently markets a product in Neurology and plans to
re-enter the Psychiatry market with a focus on patients suffering
with schizophrenia.BMS is a global biopharmaceutical company
leading the way in medical innovation to help patients live longer,
better lives. Our purpose as a company is to discover and develop
therapies that will change the course of human health. We value our
passion for patients, quest for innovation, and spirit of
independence and love of challenge.Position SummaryThe MHAS is a
critical role in our unique customer model to execute the BMS
aspiration to be the BioPharma team that delivers the most
impactful engagement with Health Care Providers (HCPs), driving
adoption of new and existing medicines for appropriate patients.
This role will be hired to support the potential US
commercialization of our lead investigational product, which, if
approved by the FDA, could be the first ever treatment to target
muscarinic receptor circuits for schizophrenia. The Mental Health
Account Specialist team will call on the providers and care team
members specifically at Community Mental Health Centers and
Certified Community Behavior Health Centers. You will be a critical
member of the launch team. Geographies may cover multiple states as
they will mirror our District footprints.The primary role of the
MHAS is to drive demand for BMS medicines within their portfolio
for the appropriate patients. To meet the HCPs expectations, the
MHAS engages them with a differentiated Customer Experience (Cx)
through deeper scientific dialogue, consistent on-label discussions
and leveraging effective avenues for partnering. CE-3.The role
builds and maintains strong professional credibility with regional
thought leaders (RTLs) and community-based physicians/HCPs in
private practice, medical groups practices, office staff, and other
stakeholders in the patient care continuum as their primary point
of contact.The MHAS liaises with other BMS functions, including
partner portfolio aligned Therapeutic Areas Specialists (TAS) to
deliver an overall higher Customer Experience (Cx) - by meeting HCP
needs in a timely and scientific manner. This role will prioritize
the safe and appropriate use of BMS products while also focusing on
overall business results and performance objectives while
exemplifying BMS values.The MHAS role is field-based and is
anticipated to spend 100% of their time in the field engaging
solely with our customers in Community Mental Health Centers and
Certified Community Behavioral Health Centers.Key
ResponsibilitiesPortfolio Promotion- Promotes approved indications
of BMS products within a defined territory or region to meet or
exceed assigned sales targets in a compliant manner.- Creates
demand for BMS medicines by articulating in a balanced manner the
clinical and scientific rationale for use of products in
appropriate patients.- Engages with and continuously
maintains/grows a high level of scientific expertise in all
assigned products and therapeutic areas.- Prepares and successfully
implements comprehensive territory and account plans.- Proactively
uses available tools such as CE-3 (once implemented) to derive
insights and to dynamically inform call plans. Provides feedback on
experience using these tools to leadership to enable continuous
improvement.Fair & Balanced Scientific Dialogue- Demonstrates
scientific expertise and passion in using approved scientific
resources and publications to present information to HCPs and
ensures medical accuracy.- Conducts in-office presentations (e.g.,
lunch and learns) and discusses product-related scientific
information with HCPs that is consistent with label.- Organizes
external speaker programs, selecting speakers from list approved by
Speakers Bureau and facilitating scheduling and logistics.-
Maintains a high level of working expertise on emerging data for
approved indications.- Engages real-time medical support through
Medical on Call to reactively answer unsolicited questions and
complex technical inquiries.Cross-functional collaboration-
Proactively collaborates with other field teams to ensure the best
Customer Experience (Cx) for HCPs.- Gathers and shares relevant
insights and information internally with the appropriate
stakeholders to enable BMS to better serve its customers.Complies
with all laws, regulations, and policies that govern the conduct of
BMS.---Required Qualifications & Experience- Advanced scientific
degree and/or preferred 5+ years of pharmaceutical or biotechnology
experience as healthcare sales / MSL / HCP / nurse.- Ability to
communicate scientific or clinical data accurately and convincingly
to help physicians best serve their patients.- Demonstrated
experience building and maintaining strong credibility with key
customers, office staff, and others in the customer influence
network via a customer-centric mindset and desire to create
positive and differentiated Customer Experience (Cx).- Experience
in Psychiatry is preferred.- Experience in Community Mental Health
Centers and Certified Community Behavior Health Centers preferred.-
Demonstrated strong capability in account management skill sets,
superior selling competencies, and proven sales performance track
record of meeting or exceeding goals.- Demonstrated ability to work
effectively cross-functionally with a positive team mindset and
can-do attitude.- Strong selling and promotional skills proven
through a track record of performance.Key competencies
desiredCustomer/commercial mindset- Demonstrated ability to drive
business results.- Experience identifying, engaging, and
cultivating credibility with customers across the patient care
journey.- Demonstrated account management skills and
problem-solving mentality. Understands the patient journey and can
customize engagement and deliver tailored messages.- Demonstrated
resourcefulness and ability to connect with customers.Patient
centricity- Understands the patient journey and experience.- Has a
patient-focused mindset.Scientific Agility- Excellent communication
and presentation skills to articulate scientific and clinical data
in an easy-to-understand manner to help HCPs best serve their
patients.- Has a strong learning mindset and passion for science.
Prioritizes staying current with the latest data.Analytical
Capability:- Ability to analyze data, such as prescribing patterns,
market trends, and HCP preferences. Data-driven insights help MHAS
strategize and target their efforts effectively.- Ability to
segment HCPs based on their preferences and other relevant factors.
This helps them tailor their communication and product
presentations to suit individual HCP needs.- Understanding how to
interpret and analyze data related to BMS products, customer
preferences, clinical data.- Ability to use CE-3 to generate
insights and do dynamic call planning.Technological Agility:-
Understanding, adapting, and effectively using technology in
various aspects of healthcare business and interacting with HCPs.-
Utilizing various digital communication channels such as emails,
instant messaging apps, and video conferencing to stay in touch
with healthcare professionals, colleagues, and clients. This
enables MHAS to respond promptly to inquiries, share updates, and
maintain effective communication.- Competency using CE-3 and other
software or CRM tools to collect, enter, and manage quality data in
a timely and compliant manner, track interactions, and plan future
engagements with healthcare professionals.- Ability to use the
Medical on Call technology effectively.- Being able to navigate and
utilize the internet and online resources effectively.- Keeping up
to date with technological advancements and
changes.Teamwork/Enterprise mindset- Strong business acumen to
understand and analyze business and market drivers and develop,
execute, and adjust business plans.- Demonstrates a strong sense of
learning agility. Seeks out and learns from unfamiliar experiences,
and then applies those lessons to achieve better results in
subsequent situations.- Track record of balancing individual drive
and collaborative attitude.- Holds a high level of integrity and
good judgment, in order to navigate the requirements of the role
effectively and compliantly in accordance with BMS policies and
procedures.As this position requires the operation of a
Company-provided vehicle, offers of employment are contingent upon
the candidate meeting the requirements of Qualified Driver, as
determined by the Company in its sole discretion, including but not
limited to the following: 1) at least 21 years of age; 2) a
driver's license in good standing issued by your state of
residence; and, 3) a driving risk level deemed acceptable by the
Company.#LI-Remote and #BMSNEUROThe starting compensation for this
job is a range from $132,000 -$155,000 plus incentive cash and
stock opportunities (based on eligibility). The starting pay rate
takes into account characteristics of the job, such as required
skills and where the job is performed. Final, individual
compensation will be decided based on demonstrated experience.
Eligibility for specific benefits listed on our careers site may
vary based on the job and location. For more on benefits, please
visit our BMS Career Site. Life At BMS - BMS CareersBenefit
offerings are subject to the terms and conditions of the applicable
plans then in effect and may include the following: Medical,
pharmacy, dental and vision care. Wellbeing support such as the BMS
Living Life Better program and employee assistance programs (EAP).
Financial well-being resources and a 401(K). Financial protection
benefits such as short- and long-term disability, life insurance,
supplemental health insurance, business travel protection and
survivor support. Work-life programs include paid national holidays
and optional holidays, Global Shutdown days between Christmas and
New Year's holiday, up to 120 hours of paid vacation, up to two (2)
paid days to volunteer, sick time off, and summer hours
flexibility. Parental, caregiver, bereavement, and military leave.
Family care services such as adoption and surrogacy reimbursement,
fertility/infertility benefits, support for traveling mothers, and
child, elder and pet care resources. Other perks like tuition
reimbursement and a recognition program. If you come across a role
that intrigues you but doesn't perfectly line up with your resume,
we encourage you to apply anyway. You could be one step away from
work that will transform your life and career. Uniquely Interesting
Work, Life-changing CareersWith a single vision as inspiring as
Transforming patients' lives through science--- , every BMS
employee plays an integral role in work that goes far beyond
ordinary. Each of us is empowered to apply our individual talents
and unique perspectives in an inclusive culture, promoting
diversity in clinical trials, while our shared values of passion,
innovation, urgency, accountability, inclusion and integrity bring
out the highest potential of each of our colleagues.On-site
Protocol BMS has a diverse occupancy structure that determines
where an employee is required to conduct their work. This structure
includes site-essential, site-by-design, field-based and
remote-by-design jobs. The occupancy type that you are assigned is
determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned
facility. Site-by-design roles may be eligible for a hybrid work
model with at least 50% onsite at your assigned facility. For these
roles, onsite presence is considered an essential job function and
is critical to collaboration, innovation, productivity, and a
positive Company culture. For field-based and remote-by-design
roles the ability to physically travel to visit customers, patients
or business partners and to attend meetings on behalf of BMS as
directed is an essential job function. BMS is dedicated to ensuring
that people with disabilities can excel through a transparent
recruitment process, reasonable workplace
accommodations/adjustments and ongoing support in their roles.
Applicants can request a reasonable workplace
accommodation/adjustment prior to accepting a job offer. If you
require reasonable accommodations/adjustments in completing this
application, or in any part of the recruitment process, direct your
inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/
eeo -accessibility to access our complete Equal Employment
Opportunity statement. BMS cares about your well-being and the
well-being of our staff, customers, patients, and communities. As a
result, the Company strongly recommends that all employees be fully
vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest
and conviction records, pursuant to applicable laws in your
area.Any data processed in connection with role applications will
be treated in accordance with applicable data privacy policies and
regulations.
Keywords: Disability Solutions, Syracuse , Senior Mental Health Account Specialist (MHAS), Healthcare , Syracuse, New York
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